SPECIALIST RISK PREVENTION - CLAIMS

The Risk Prevention department protects MSC interests by minimizing the losses risks and reaching customers satisfaction through settlements. Our goal is to secure fluid and safe container flow and assure that MSC Contract of Carriage is completed in full. The Risk Prevention Specialist is responsible for monitoring handling and processing container and cargo damages during Ocean and Inland transportation. This Specialist also provides support and guidance to MSC internal and external customers on damaged full container load and securing safe container delivery within the Scope of MSC Contract of Carriage including Ocean and InLand transportation. 

Level of Responsibility  

Enhanced task complexity and accountability to customer. Enhanced autonomy in role contributing significantly to team/organizational projects. Accountable for accuracy and efficiency in assigned tasks. Starting to mentor junior staff. 

Qualifications :

Key Tasks 

• Assess and evaluate cargo and non cargo related associated risks damages financial losses and expenses that might occur during full container transportation and delivery. 
• Follow up with customers on damaged containers and next action to be taken to complete MSC Contract of Carriage. 
• Establish all chain of events and address third parties liabilities through case analysis and by mitigating financial losses addressed to MSC. 
• Conduct thorough investigation and collect all reports and evidence to establish liable parties. 
• Arrange special equipment delivery or cargo transloading or reworking. 
• Communicate with MSC internal and external customers Terminals Rail providers Depots Transloading facilities marine surveyors marine lawyers. 
• Negotiate claim settlements and secure successful recoveries against third party liabilities. 
• Follow up on invoices and payments attributed to files. 
• Collaborate with crossfunctional departments to deliver elevated customer service experience manage risk and drive revenue goals. 

Skills / Experience: 

All MSC Canada employees are expected to exhibit theMSC Values striving to drive customer centric results in all interactions with colleagues and customers alike. 

• 23 years of experience and knowledge of Transportation industry warehousing and cargo logistics. 
• Bachelors degree. 
• Desire to provide the best possible experience for our customers. 
• Shows your skills in developing timelines and completing assigned tasks and files. 
• Capacity to evaluate situations and find the most effective and costs saving decision. 
• Strong written and verbal communication skills. 
• Demonstrates a strong sense of urgency and proactive approach to make prompt decisions. 
• Ability to work in a fastpaced environment multitask and work under pressure towards deadlines. 
• Proficiency in Excel and Microsoft Office Bilingual (French and English) Excellent verbal and written communication skills. 
• Claims experience. 

Additional Information :

AI Disclosure 

At MSC Canada we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts. 

Vacancy Clarity 

Existing Vacancy: This position is for an established role that is currently open. 

Timely Communication 

MSC Canada ensures timely updates for candidates. All individuals selected for an inperson interview will be notified within 45 days of their initial discussion with us. 

Great people who work hard and look out for each other because were a teamits that simple!

Just to name a few of our perks: 

• Flexible health and dental benefits coverage (for all permanent fulltime roles).
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent fulltime roles).
• Tailored training program opportunities for employee development.
• Employee mentorship leadership and assistance opportunities.
• Employee referral incentive program.
• Community Involvement.
• Gym facility.
• Health & Wellness Program.

Hurry and apply now!

MSC Canada is an equal opportunity employer and we welcome and encourage applications from all interested parties. Accommodations are available upon request for those with a disability or medical need during any stage of the recruitment process. We thank all candidates for their interest in MSC Canada however only those candidates selected for an interview will be contacted.

Remote Work :

No

Employment Type :

Fulltime