Title: Technical Program Manager
Location: St. Louis MO
Duration: 12 Months
Description:
Responsibilities
Service Level Management: Ensure that services are delivered in accordance with agreedupon service level agreements (SLAs) and performance metrics monitoring and reporting on service quality and adherence to targets.
Service Delivery Planning: Develop and implement strategy for the program team including developing a robust risk mitigation plan. This includes managing scope changes and interventions to ensure project goals are achieved.
Resource Management: Manage and allocate resources to support delivery of Cloud Infrastructure operations ensuring efficient utilization and alignment with business objectives.
Stakeholder Management: Manage relationships with all stakeholder involved in the service delivery process negotiating contracts monitoring performance and ensuring compliance with agreedupon terms. Effectively structure and drive monthly governance meetings with BCBSA cloud executive team. Ensuring goals are met in areas including customer satisfaction security quality and team member performance. In addition work with clients to increase awareness of the program for a successful rollout.
Continuous Improvement: Continuously assess and optimize service delivery processes for Cloud Operations/CPE/CDA identifying areas for improvement implementing changes and driving operational excellence.
Change Management: Coordinate and manage changes to service delivery processes minimizing disruptions and ensuring smooth transitions.
Risk Management: Identify assess and mitigate risks associated with service delivery operations implementing appropriate controls and contingency plans.
Team Management and Development: Provide leadership guidance and support to the service delivery team fostering a customercentric culture and facilitating training and professional development opportunities.
Mandatory Areas:
Must Have Skills
Cloud Migration
Cloud Implementation
Technical Program Management
Notes:
Onsite role (3 days onsite)
Glider screening is mandatory.