Tenant Relations Specialist
Tenant Relations Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Summary:
The Tenant Relations Specialist is responsible to Tenant Relations management and enforcement of compliance with operating guidelines and house rules of the mall.
Scope and Responsibilities:
Merchants Assistance and Administrative Coordination
- Ensures facilitation of coordination of requirement of constructing tenants (new tenants and or renovating / existing tenants) with the objective that tenants open on time under minimal supervision of superior.
- Conducts house rules briefing with tenants its representatives its employees before store opening.
- Participates in the technical inspection conducted by Engineering during tenants renovation.
Account Management
- Attends to tenants concerns/inquiries and coordinates the same with different departments.
- Recommends courses of action.
- Communicates verbally or in writing on tenants concern.
- Participates in the collection initiated by Billing & Collection Department activity.
- Facilitates insurance claim of concerned parties.
- Assists during the inventory of tenants damaged items due to water leak etc.
- Attends to witness incidents such as water leak fire etc.
- Reviews insurance of merchants and closely monitors its expiry date.
- Monitors tenants enrollment to Bioaugmentation and Kitchen exhaust program
- Monitors tenants enrollment to Pest Control program
- Initiates safety audit inspection of existing tenants and follow through compliance.
- Handles egressing tenants.
- Prepares and submit management reports performance review (monthly)
- Participates to emergency drills (fire and earthquake) and joins the emergency response team of the mall.
Job Qualifications:
- Graduate of a 4year course (Business Administration Engineering Course).
- With at least 2 years work experience in retail/shopping center operations or in the same capacity
- With Basic Life Support Training / First Aid Training / Basic Fire Fighting Training is advantage.
- Proficient in MS Applications
- Willing to be assigned in Alabang Muntinlupa City.
Employment Type
Full Time
