Client Services Data Admin
Client Services Data Admin
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
Schedule: Monday to Friday 7am to 3pm Pacific time
- Dispute illegitimate negative reviews on platforms like Facebook Google and Yelp
- Provide backend support for the onshore team
- Submit disputes to get reviews removed when they fall outside publisher guidelines
- Work within specified time zones as required
- Follow company processes and maintain high standards
Requirements:
- Excellent English comprehension reading and writing skills
- Strong attention to detail and ability to follow guidelines
- Proficiency in using various online platforms and tools
- Ability to work independently in a remote setting
- Good time management and organizational skills
Scope:
- Handle review disputes across multiple online platforms
- Operate in a backend capacity without direct client interaction
What are the top 10 things they must be completed in this position:
1. Check and notate any negative reviews that have been removed on a daily basis
2. Familiarize themselves during the partnership with different directory sites and how they
operate etc. every time there s an update
3. Reviews that have been successfully removed will need to be marked in Salesforce daily
4. Properly inputting the notes daily into Salesforce and updating any information necessary
5. Daily reporting to Client Services Manager if there are any problems or issues
6. Updating client s information correctly and thoroughly into Salesforce on a daily basis
7. Completing any overflow tasks that might be necessary for clients daily these will be addressed with the virtual assistant as needed
8. Completing other duties or tasks as assigned on a daily basis such as disputing negatives and working on scrubbing reviews
Tools: Google Suite Google Sheets and Google Docs Facebook and Salesforce
Not Required: Canva but reassuring to see on resume AI proficiency also appreciated
If the virtual assistant is computer savvy and can type fast 40 wpm minimum
If the virtual assistant is detail oriented and thorough.
If the virtual assistant is professional and customer orientated.
If the virtual assistant is able to remove 400 negative comments/photos every two weeks with some consistency
Employment Type
Full Time
