IT Support Specialist

Note: Strictly for candidates within the United States.

We are seeking a dedicated and technically skilled IT Support Specialist to join our growing team. As an IT Support Specialist at CiviTronix you will be responsible for providing technical support and maintaining the IT infrastructure that powers our firms operations. This position requires handson troubleshooting a deep understanding of hardware and software systems and the ability to communicate effectively with both technical and nontechnical personnel.

The IT Support Specialist will play a crucial role in ensuring that all internal systems applications and hardware run smoothly which is critical to the success of our engineering projects and client engagements. The ideal candidate will have a proactive mindset excellent problemsolving skills and a passion for technology and innovation.

Key Responsibilities

1. Technical Support & Troubleshooting:
   • Provide timely and efficient technical support to staff across multiple departments addressing hardware software networking and other ITrelated issues.
   • Troubleshoot and resolve technical problems related to desktops laptops mobile devices printers and other office equipment.
   • Support cloudbased systems project management software and engineering applications specific to the civil engineering field.
2. System Administration & Maintenance:
   • Maintain and manage hardware software and network systems to ensure optimal performance and uptime.
   • Assist with the deployment configuration and maintenance of company devices and software including Windows and Mac OS office software suites and engineeringspecific tools (e.g. AutoCAD GIS software).
   • Monitor the IT infrastructure including servers backups and network systems to ensure that all systems are functioning securely and efficiently.
3. Network and Security Support:
   • Assist in managing and monitoring the firms network infrastructure ensuring secure and stable connectivity for all employees and departments.
   • Support IT security initiatives including monitoring for potential threats managing firewalls and implementing security patches and updates.
   • Ensure data privacy and regulatory compliance by assisting with data backup and disaster recovery procedures.
4. Software and Application Support:
   • Provide software troubleshooting and assistance for engineeringspecific programs (AutoCAD Revit ArcGIS etc.) office productivity tools and communication platforms.
   • Collaborate with engineering teams to install and update software and hardware relevant to project needs.
   • Coordinate software and system updates and upgrades ensuring minimal downtime and disruption.
5. User Support and Training:
   • Serve as the first point of contact for internal users who encounter technical issues or require assistance.
   • Develop and deliver training materials to help employees use technology effectively including hardware software and internal systems.
   • Provide ongoing support for new employee onboarding and training related to IT systems.
6. Collaboration and Project Support:
   • Collaborate with various departments including engineering operations and project management teams to understand and address their unique IT needs.
   • Support the IT department in the implementation of new technologies and tools that will enhance the firms efficiency and ability to deliver exceptional services to clients.
   • Assist with research and recommendation of technology solutions to improve the firms operations.
7. Documentation and Reporting:
   • Maintain detailed documentation of IT systems support tickets hardware configurations and troubleshooting procedures.
   • Report on the status of IT systems issues resolved and ongoing improvements to the IT Manager/Director.
   • Assist in the preparation of reports related to IT performance including incident tracking system uptime and software usage.

Qualifications

• Education: Bachelors degree in Computer Science Information Technology or a related field (or equivalent professional experience).
• Experience:
  • Minimum of 23 years of experience in IT support or systems administration preferably in a corporate or engineering firm environment.
  • Strong understanding of IT systems hardware and software including but not limited to desktop support network infrastructure and cloudbased applications.
  • Experience with engineering software tools such as AutoCAD Revit GIS or other similar programs is a plus.
• Skills:
  • Proficiency in troubleshooting and resolving hardware software and networking issues.
  • Strong knowledge of Windows and Mac OS environments and office productivity suites.
  • Familiarity with networking protocols firewalls and security practices.
  • Excellent communication skills and the ability to explain technical concepts to nontechnical staff.
  • Strong attention to detail and organizational skills.
• Certifications (Preferred but not required):
  • CompTIA A Network or other relevant certifications.
  • Microsoft Certified Solutions Associate (MCSA) or similar certifications.
  • ITIL Foundation Certification (or similar IT service management frameworks).

Personal Attributes

• ProblemSolver: Ability to identify problems quickly and come up with effective solutions.
• CustomerFocused: Excellent interpersonal skills and a strong desire to help and support colleagues.
• Proactive: Demonstrates initiative and anticipates issues before they arise.
• TeamOriented: Willing to collaborate and work within a multidisciplinary team environment sharing knowledge and expertise.
• Adaptable: Comfortable working in a fastpaced environment where technology needs can change rapidly.

Pay rate: $55.00 $72.00 / hour

Location: Remote (United States Only)

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Life insurance
• Paid time off