Danish-speaking Customer Support Analyst
Danish-speaking Customer Support Analyst
Posted on :
20-02-2025
Employer Active
1 Vacancy
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Job Description
Job Title: Danishspeaking Customer Support Analyst
Location: Sofia Bulgaria
Employment Type: Fulltime Onsite
About the Role
Are you a Danish speaker with a passion for customer service and an interest in Fintech We are looking for a Customer Support Analyst to join our team in Sofia Bulgaria. In this role you will assist customers with their inquiries resolve accountrelated issues and provide toptier support for a leading Fintech company.
Responsibilities
- Assist customers via phone email and live chat in Danish.
- Resolve accountrelated issues transactions and payment inquiries.
- Provide accurate and timely information about financial products and services.
- Ensure compliance with financial regulations and security procedures.
- Escalate complex issues to the appropriate department when necessary.
- Maintain customer records and document interactions in the system.
Requirements
- Fluency in Danish (C1 or native level) and good English skills (B2 minimum).
- Previous experience in customer support ideally in Fintech banking or payments.
- Strong problemsolving skills and attention to detail.
- Ability to handle sensitive financial information with professionalism.
- Techsavvy with the ability to navigate multiple systems efficiently.
- Willingness to work in shifts including evenings and weekends.
What We Offer
- Competitive salary and performancebased bonuses.
- Relocation support for candidates moving to Bulgaria.
- Private health insurance and additional wellness benefits.
- Paid training and career development opportunities in the Fintech sector.
- Dynamic and multicultural work environment.
Ready to take your career to the next level Apply today!
Employment Type
Full Time
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