Experience Team EX - UX Researcher Internships - Summer 2025
Experience Team EX - UX Researcher Internships - Summer 2025
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Salary Not Disclosed
1 Vacancy
Job Description
Internship Program Overview
At ServiceNow were looking for students who want to learn grow and take a giant step early in their careers all while making a giant impact. We offer 12week summer internship opportunities across various business functions.
Interns will participate in executive speaker series career development workshops philanthropic efforts and teambuilding activities. Additionally interns will have access to online learnings and a dedicated Summer Coach to further grow their careers with us.
Team Overview
We are the Experience Team (EX)! We are made up of ProductDesigners UX Researchers Technical Writers Design Operations Design Technologists and Visual Designers.
We are successful because of the collective minds of diverse individuals within the Experience Team contributing to building innovative software that makes workflows smarter. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products.
Learn more about our team ;
UX Research Intern What you will do:
- Represent the needs of customers and their end users gathered via various research methodologies from discovery through design validation techniques
- Participate in planning and facilitation analysis and reporting on various research initiatives.
- Communicate your findings through artifacts such as personas journeys task analyses etc. as needed to your core team.
- Partner closely with Sr. UX staff to help influence the product strategy and roadmaps with validated user research findings.
- Support design formative or summative validation through iterative usability testing.
Qualifications :
- Currently pursuing a Masters degree in the HumanComputer Interaction Human Factors Cognitive Psychology or other related degrees
- Graduating December 2025 or later
- Able to work full time for 12weeks during the summer
- Portfolio of work is required at time of interview
- Experience successfully applying customercentered research and mixed design methods highly preferred
- Working knowledge of planning developing and conducting User Research and Testing
- Comfortable in a customer facing role where you need to represent the ServiceNow brand
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
For positions in California (outside of the Bay Area) we offer a base pay of $38.62 $43.04 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located and is subject to change based on work location. For individuals who will be working in the Bay Area there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Intern
Employment Type
Intern
