Sr Engineer - Service
Sr Engineer - Service
Posted on :
13-02-2025
Employer Active
1 Vacancy
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Job Description
Roles:
- Service of equipments & Spare Sales
- Product specialisation
- Customer followups
- Support order closure
- After service support & CSAT feedback
- Gathering market data
- Supporting marketing initiatives
Responsibility:
- Covering the entire territory responsible for Service & Spare Sales.
- Service and maintanence of equipments.
- Support in increasing spare sales for the territory.
- Promptly attending break down calls.
- Providing proactive customer service and training
- Effective trouble shooting to achieve first time resolution of machine.
- Striving for performance inprovements for machines handled.
- Meticulous followups with customers and internal teams.
- Proactivily managing PMS and spares inventory.
- Achieving timely order closure.
- Promptly reaching out for support for challenging situations.
- Collecting market and competition information from the territory.
- Controlling of receivables and collection of statutory documents.
- Support promotional activities like technical seminars presentations exhibitions in the territory.
- Collaborating and striving for teamwork.
- Taking necessary learning wherever required in a best possible way.
- Adhering to organizational values at all times.
Requirements
Authority:
Limited to situation.
Dimensions:
- Area: Region will be mapped
- Target: As per Companys Annual Order Income Budget plan for the area assigned
Qualification:
- Diploma/Graduate in Electrical/Electronics Engineering or Bachelor/Master in Science. Engineers from other streams can be considered if combined with relevant experience.
Experience:
- 4 8 years of experience in Service of analytical & thermal equipments.
Skills and Competencies:
- Servicing Skills
- Trouble Shooting Skills
- Training skills
- Customer handling skills
- Sales skills and commercial competencies to handle Spares sales
- Demonstrated record of achievement in a prior position.
- Should be willing to travel extensively in the territory.
Specific functional knowledge and skills:
- Servicing of analytical & thermal equipments.
- Selling Spares
Authority: Limited to situation. Dimensions: Area: Region will be mapped Target: As per Company's Annual Order Income Budget plan for the area assigned Qualification: Diploma/Graduate in Electrical/Electronics Engineering or Bachelor/Master in Science. Engineers from other streams can be considered if combined with relevant experience. Experience: 4 - 8 years of experience in Service of analytical & thermal equipments. Skills and Competencies: Servicing Skills Trouble Shooting Skills Training skills Customer handling skills Sales skills and commercial competencies to handle Spares sales Demonstrated record of achievement in a prior position. Should be willing to travel extensively in the territory. Specific functional knowledge and skills: Servicing of analytical & thermal equipments. Selling Spares
Employment Type
Full Time
Key Skills
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