EHR Support Analyst
EHR Support Analyst
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1 Vacancy
Job Description
Job Title: EHR Support Analyst
Location: Remote
We are currently seeking candidates who meet the following qualification.
Key Responsibilities:
- Provide daytoday support for EHR system users including troubleshooting technical issues and resolving problems in a timely manner.
- Serve as the primary point of contact for internal and external users including clinicians administrative staff and IT teams regarding EHR system issues.
- Troubleshoot EHRrelated technical issues escalating more complex problems to senior technical staff or vendors when necessary.
- Assist in the configuration customization and optimization of the EHR system to meet the needs of healthcare organizations.
- Work with clinical and administrative teams to configure workflows templates and system settings.
- Monitor system performance and make recommendations for system improvements or process optimizations.
- Provide enduser training on EHR system functionality including new features best practices and workflow processes.
- Develop and maintain user manuals training materials and documentation to help users effectively navigate the system.
- Conduct oneonone or group training sessions for new users and system updates.
- Collaborate with technical teams to implement system updates patches and version upgrades.
- Ensure that all updates are compliant with relevant healthcare regulations (HIPAA HITECH etc.) and that users are informed of new features or changes.
- Ensure that the EHR system is fully compliant with healthcare regulations including HIPAA and other local state and federal healthcare laws.
- Assist in the maintenance of data security and patient confidentiality protocols within the EHR system.
- Participate in audits and quality checks to ensure system integrity and compliance.
- Collaborate with IT and clinical teams to ensure that the EHR system integrates effectively with other healthcare systems (e.g. lab radiology pharmacy).
- Work with technical teams to identify and implement system improvements or troubleshoot any integration issues.
- Assist in the development of reports dashboards and analytics to help healthcare organizations track performance compliance and other key metrics.
- Help generate regular and adhoc reports for clinical and administrative teams to inform decisionmaking.
Qualifications:
- Bachelors degree in Information Technology Healthcare Management or a related field (or equivalent work experience).
- Experience supporting EHR systems preferably in a healthcare environment.
- Familiarity with EHR systems (Epic Cerner Allscripts Meditech etc.) and their core functionalities.
- Strong understanding of healthcare workflows clinical operations and terminology.
- Knowledge of healthcare regulations including HIPAA HITECH and Meaningful Use.
- Proficient in troubleshooting and resolving EHR systemrelated issues.
- Basic understanding of database management and SQL is a plus.
- Strong communication skills with the ability to interact with both technical and nontechnical stakeholders.
- Detailoriented with excellent problemsolving and analytical skills.
- Ability to work independently and as part of a team.
- Certifications in specific EHR platforms (Epic Cerner etc.).
- Experience in system integration and understanding of interoperability standards (HL7 CCD FHIR).
- Knowledge of clinical decision support systems (CDS) or electronic prescribing.
- Experience with data reporting or analytics in healthcare.
- Federal Experience is a plus.
- Required Security clearance.
If you meet these qualifications please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.
Employment Type
Remote
Company Industry
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
