Process Coordinator
Process Coordinator
Posted on :
14-02-2025
Employer Active
1 Vacancy
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Job Description
Were excited to see what youll bring to our team! We are seeking a Process Coordinator to support our process maturity initiatives and manage onboarding processes as we partner with the worlds leading automaker. If youre ready to drive highlevel projects to success were eager to welcome you aboard. As a Process Coordinator you will play a key role in documenting operating procedures for our call center agents and organizing knowledge management resources. Additionally you will support onboarding activities including title management inventory tracking and responding to customer inquiries ensuring a seamless process for all stakeholders.
Responsibilities:
- Help document operating procedures for our call center agents.
- Help with knowledge management.
- Support vehicle onboarding activities (such as title management inventory management and coordination with vendors).
- Help analyze data.
- Process & Operations Management
- Help manage general business processes.
- Manage the license and title process track registration status manage vehicle registration renewals and support the vehicle remarketing process.
- Provide support to stakeholder inquiries.
- Help with data gathering and analytics.
- Knowledge Management
- Support the Marketing and Customer Experience Manager in developing standardized templates for customer service agents.
- Create publish and manage documents such as operational procedures job aids and reference guides.
- Facilitate regular reviews with the operations team ensuring their insights are incorporated to maintain document accuracy and completeness.
Qualifications/ What you bring (Must Haves):
- At least 3 years of process management or equivalent experience.
- Experience creating standard operating procedures or similar documentation.
- Highly skilled with MS Excel and PowerPoint.
- Experience facilitating meetings.
Added bonus if you have (Preferred):
- Fleet management experience.
- Experience working with call center agents.
Benefits:
- 401(k).
- Dental Insurance.
- Health insurance.
- Vision insurance.
- We are an equalopportunity employer and value diversity equality inclusion and respect for people.
- The salary will be determined based on several factors including but not limited to location relevant education qualifications experience technical skills and business needs.
Additional Responsibilities:
- Participate in OrangePeople monthly team meetings and participate in teambuilding efforts.
- Contribute to OrangePeople technical discussions peer reviews etc.
- Contribute content and collaborate via the OPWiki/Knowledge Base.
- Provide status reports to OP Account Management as requested.
About us:
OrangePeople is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people: dynamic creative thinkers who are passionate about doing quality work. As a member of the OrangePeople team you will have access to industryleading consulting practices strategies & and technologies innovative training & and education. An ideal Orange Person is a technology leader with a proven track record of technical achievements and a strong process/methodology orientation.
OrangePeople is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people: dynamic creative thinkers who are passionate about doing quality work. As a member of the OrangePeople team you will have access to industryleading consulting practices strategies & and technologies innovative training & and education. An ideal Orange Person is a technology leader with a proven track record of technical achievements and a strong process/methodology orientation.
Employment Type
Full Time
Key Skills
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