Support Specialist II - IS Customer Experience
Support Specialist II - IS Customer Experience
Posted on :
12-02-2025
Employer Active
1 Vacancy
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Job Description
We are looking for a smart System Specialist to provide enterpriselevel support to our customers 58 Years of Support Specialist. This technician will provide support via phone web email chat and other channels as required
Major Duties and Responsibilities:
- Address incoming environment and Application Support questions across several Applications in Customer Experience Portfolio in a team environment.
- Liaison between branch operations development product owners and other internal IT teams.
- Analyze and develop dataflow process improvements.
- Document dataflow process improvements new procedures and troubleshooting methods.
- Provide education and crosstraining within the support groups.
- Actively participate in PI Planning and other scrum ceremonies to provide feedback and work on enhancing regular workflow.
Qualifications :
- Bachelors Degree in Information Technology Computer Engineering or related field
- A Masters degree in similar discipline is preferred.
- 35 years experience in system engineering and IT support.
- Good working experience in SQL UNIX and Kibana tool.
- Experience working in ServiceNow is preferred.
- Proven working experience in enterprise support Analyst IT support or as a System Analyst
- Indepth knowledge in the product that the technician is supporting.
- Strong problemsolving skills
- Excellent clientfacing skills
- Excellent written and verbal communication skills
Additional Information :
Expeditors offers excellent benefits:
- Paid Vacation Holiday
- Health Plan: Medical Insurance
- Employee Stock Purchase Plan
- Training and Education Programs
- Unlimited opportunities for career advancement
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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