Developer Support Engineer Ads Support
Developer Support Engineer Ads Support
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Job Description
Job Title: Technical Support Engineer Ads Support
Location: Redmond WA
Duration: Long Term
WaferWire is seeking a skilled Ads Support Engineer with a strong focus on supporting Advertiser API Analytics and Syndication for the Ads Group. The ideal candidate will be responsible for providing topnotch technical support to customers and partners ensuring successful implementations integrations and troubleshooting of the Ads platform. The role demands both technical expertise and excellent communication skills to interact with clients ensuring that their advertising needs are met effectively.
Key Responsibilities:
- Technical Support: Provide dedicated support to Ads customers using the Advertiser API Analytics tools and Syndication services. Troubleshoot issues related to SOAP/REST APIs webbased tags pixel implementation and ad tracking.
- API & Integration Assistance: Assist clients with integrating Ads APIs (both REST and SOAP) into their systems ensuring a seamless connection and data flow. Provide guidance on best practices and resolve any technical challenges that may arise during the integration process.
- Webbased Troubleshooting: Troubleshoot issues related to conversion tags and pixel implementation on customer websites. Assist with debugging HTML JavaScript and other web technologies to ensure proper functioning of tracking mechanisms.
- Customer Engagement: Engage directly with clients to understand their technical issues and provide timely and effective solutions. Communicate complex technical information clearly and professionally ensuring a positive customer experience.
- Analytics Support: Guide customers in utilizing Ads Analytics tools effectively. Assist in interpreting data and solving issues related to campaign performance reporting and tracking.
- Syndication Support: Work with syndication partners to resolve any technical issues related to syndicating Ads across partner networks.
- Collaboration: Work closely with the engineering product and other support teams to escalate and resolve complex issues while also providing feedback for platform improvements.
- Documentation: Create and maintain detailed documentation for common issues troubleshooting steps and best practices to enhance the customer support experience.
- Continuous Learning: Stay uptodate with the latest Ads products APIs tools and technologies to provide the best support to customers
Qualifications:
- Technical Skills:
- Solid understanding of SOAP/REST APIs and experience troubleshooting APIrelated issues.
- Basic knowledge of HTML JavaScript and webbased technologies.
- Experience with conversion tags tracking pixels and webbased analytics tools.
- Familiarity with ad tracking digital marketing technologies and syndication processes is a plus.
- ProblemSolving: Strong analytical and problemsolving skills with the ability to diagnose and resolve technical issues effectively.
- Communication: Excellent verbal and written communication skills with the ability to articulate technical solutions to both technical and nontechnical audiences.
- Customer Focus: A customercentric mindset with a focus on providing exceptional service and support to external clients.
- Collaboration: Ability to work crossfunctionally with various teams to troubleshoot and resolve issues.
- Experience:
- Previous experience in a technical support role preferably related to digital marketing analytics or ad platforms.
- Experience with Ads or other digital ad platforms is highly desirable.
Preferred Qualifications:
- Familiarity with advertising technologies conversion tracking and the online ad ecosystem.
- Experience supporting clients and customers in a technologyfocused role.
- Ability to quickly learn new technologies and adapt to changing environments.
Why WaferWire
WaferWire is committed to empowering every person and every customer of theirs to achieve more and be successful. As part of our Ads Group you will have the opportunity to work in a fastpaced and dynamic environment helping advertisers succeed while growing your career in the digital marketing and ad tech space.
Compensation / Salary Range: The typical pay for this role across the U.S. is: $80000 $90000 per annum. Factors that may affect pay within or outside of this range may include but not limited to geography/market skills education experience and other qualifications of the successful candidate.
Benefits: Medical dental Vision Life PTO Holidays 401(k) benefits and ancillaries may be available for eligible WCT employees and may vary depending on the nature of your employment.
WCT will accept applications and processes offers for these roles until 02/10/2025 or till the role is filled.
Equal Employment Opportunity Declaration:
WCT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.
Employment Type
Full Time
