Senior Business Operations Specialist
Posted on :
11-02-2025
Employer Active
1 Vacancy
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Job Description
A subsidiary of Al Ahly Capital Al Ahly Momkn is a fastevolving Fintech company committed to promoting secure convenient & seamless payment solutions and financial services for business owners service providers and consumers across Egypt.
At Al Ahly Momkn we foster a culture of innovation collaboration and personal growth.
We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team youll have the opportunity to work on exciting projects learn from industry experts and be part of a supportive and inclusive community.
At Al Ahly Momkn we foster a culture of innovation collaboration and personal growth.
We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team youll have the opportunity to work on exciting projects learn from industry experts and be part of a supportive and inclusive community.
- Address and resolve complaints from retail customers to ensure satisfaction improve customer experience and enhance retail operations
- Oversee the payment channels system to ensure its proper functioning and address any issues related to this payment platform.
- Act as the main point of contact and oversight for all diverse systems within the organization ensuring their alignment with business objectives and addressing any operational concerns.
- Conduct User Acceptance Testing (UAT) and other testing activities for new releases change requests and service integrations to ensure quality and functionality.
- participate in meetings to review processes changes or issues to ensure clarity and alignment among stakeholders.
- Oversee credit back transactions refunds and merchant commissions to ensure accurate financial adjustments and compliance with policies.
- Implement and test deployment activities adjust service limits and configure systems to meet business needs and enhance operational efficiency.
- Oversee communications with the National Telecommunications Regulatory Authority (NTRA) and the Central Bank of Egypt (CPA) to resolve regulatory or compliance issues.
Requirements
- Bachelors degree in Business Administration BIS or equivalent.
- 24 years of experience in the same role or any related field.
- Computer & MO Literacy.
- ability to collaborate effectively across various departments.
- Well organized & flexible.
- Solid background to Company products & services.
- Organized with highly focused diligence.
- Strong resultoriented and customerfocused mentality
Benefits
- Embark on an exciting journey with the FinTech Experts.
- Join a workplace that actively encourages and supports all talents.
- A support system where you have a safe place to voice your opinion share feedback and be your true authentic self.
- Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all
Employment Type
Full Time
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