Call Center Agent
Call Center Agent
Posted on :
05-12-2020
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Jobs by Experience
1 Year
Monthly Salary
Negotiable
Nationality
Any Nationality
Gender
Others
Vacancy
1 Vacancy
Posted on :
05-12-2020
Job Description
Req ID : 423703
About the Job
- Attends all assigned calls promptly and courteously based on pre-set Call Center SLA’s and KPIs.
- Route calls to relevant Departments and follow-up where necessary.
- Handles customer complaint professionally and responds with efficient solutions and escalates where necessary.
- Briefs the Duty Manager on complaints that require management assistance.
- Generate daily Call Center reports
Job Requirements
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- GRADUATES & UNDERGRADS who can work as full-timers
Employment Type
Full Time
Company Industry
Call Center / BPO / KPO / Outsourcing
Department / Functional Area
Key Skills
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