Desktop Support Engineer L1
Desktop Support Engineer L1
Posted on :
06-02-2025
Employer Active
1 Vacancy
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Job Description
Were searching for a highly motivated Desktop Support Engineer to provide a technical assistance to our users. Youll be the goto expert for all things tech from troubleshooting hardware and software issues to guiding users through complex installations.
Requirements
Responsibilities
- Address user tickets regarding hardware software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple stepbystep instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
- Hands and eye support for network and server rooms
Requirements and skills
- Proven work experience as a Desktop Support Engineer Technical Support Engineer or similar role
- Handson experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals like printers and scanners
- Knowledge of network security practices and antivirus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problemsolving and multitasking skills
- Customeroriented attitude
- BSc in Computer Science or relevant field
Certifications
- Microsoft Certified Professional
- Microsoft Certified Solutions Expert
- ComTIA A Certification
- HDI Desktop Support Technican
- Information Technology Infrastructure Library
Languages:
- Fluent in English (at least B2)
- Fluent in French (at least B2)
Apply today and take the wheel of your career with us!
Employment Type
Full Time
Key Skills
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