Customer Service Engineer SwedenGermany
Customer Service Engineer SwedenGermany
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Job Description
About Droppe
Europes operational supplies market is a hidden massive 200 billion sector that businesses rely on for recurring workwear safety equipment and consumable needs. Despite its size the industry remains fragmented and largely untouched by modern software.
Physical businesses across Europe often lack visibility into whos ordering supplies and why theyre needed. Teams place orders independently leading to overlapping suppliers products invoices and orders. Over time these inefficiencies increase costs put revenue at risk weaken competitiveness and can even result in layoffs when businesses stall by accepting them as normal.
Droppe helps European businesses buy the supplies they need to get the job done. With Droppe teams can order manage and coordinate all their supply needs in one place. By creating an online experience managers and workers actually want to use Droppe eliminates timeconsuming repetitive tasks and paperworkallowing teams to focus on what truly matters.
Tasks
We are looking for a driven individual to join Droppes team as a founding Customer Service Engineer. Your primary responsibility is to handle customer inquiries solve operational bottlenecks and create workflows that automate repetitive tasks. By combining handson customer engagement with scalable process design you will ensure our customers enjoy a seamless experience in their procurement activities.
At Droppe we believe exceptional customer service is not just about responding to issues. It is about creating systems that eliminate them altogether. The most successful service engineers combine technical knowhow with empathy for customer pain points. By pairing structured problemsolving with continuous automation we enable predictable repeatable and highquality service at scale.
You will work closely with our sales and supply teams to identify improvement areas reduce manual workload and proactively eliminate recurring challenges. As we grow you will help build a customer service team for tasks that are not yet fully automated laying the foundation for Droppes next generation of support.
What You Will Be Doing
- Address incoming inquiries troubleshoot issues and maintain open communication lines to ensure quick problem resolution.
- Automate repetitive tasks so that workflows can become fully scalable.
- Work with customers by talking to users understanding realworld challenges and deepening trust in Droppes platform.
- Translate recurring customer questions into automated solutions that support selfservice behavior.
- Collaborate with Sales and Supply so that insights from support interactions feed back into sales and operational processes.
Requirements
Required Skills & Proof of Success
- Demonstrate technical and automation abilities through experience with large datasets BigQuery language model APIs and nocode tools to streamline workflows.
- Show a customerfocused approach by understanding pain points and delivering effective solutions.
- Be ready to handle frontline issues without hesitation and proactively resolve them.
- Communicate fluently in German or English when working with Germanspeaking or Swedish customers; Finnish is a plus.
Benefits
What We Offer
- Launch and scale Droppes customer service operations in Europe transforming how teams work.
- Receive a competitive salary and ESOP becoming a true stakeholder in Droppes success.
- Gain personalized coaching and exposure to best practices such as Sandler MEDDPICC and Command of the Message.
- Work directly with founders and the Sales team to refine and execute our gotomarket strategy.
Compensation
Compensation is tailored to your experience skills and location. In addition to a competitive base salary we provide benefits such as ESOP a selfdevelopment budget and occupational health services.
Employment Type
Full Time
