SRE Application Support Batch Processing

Who are we

Fulcrum Digital is an agile and nextgeneration digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries including banking & financial services insurance retail higher education food health care and manufacturing.

The Role

Plan manage and oversee all aspects of a Production Environment for Big Data Platforms.

Define strategies for Application Performance Monitoring Optimization in Prod environment

Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time.

Ensures that batch production scheduling and process are accurate and timely.

Able to create and execute queries to big data platform and relational data tables to identify process issues or to perform mass updates preferred.

Performs ad hoc requests from users such as data research file manipulation/transfer research of process issues etc.

Take a holistic approach to problem solving by connecting the dots during a production event through the various technology stack that makes up the platform to optimize meantime to recover.

Engage in and improve the whole lifecycle of services from inception and design through deployment operation and refinement.

Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.

Support services before they go live through activities such as system design consulting capacity planning and launch reviews.

Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating and lead in DevOps automation and best practices.

Maintain services once they are live by measuring and monitoring availability latency and overall system health.

Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity.

Work with a global team spread across tech hubs in multiple geographies and time zones.

Ability to share knowledge and explain processes and procedures to others.

Requirements

Experience in Linux and Knowledge on ITSM/ITIL.

Experience in the Big Data technologies (Hadoop Spark Nifi Impala)

2 years of Experience in running Big Data production systems.

Good to have experience in industry standard CI/CD tools like Git/BitBucket Jenkins Maven

Solid grasp of SQL or Oracle fundamentals

Experience with scripting pipeline management and software design.

Systematic problemsolving approach coupled with strong communication skills and a sense of ownership and drive.Ability to help debug and optimize code and automate routine tasks.

Ability to support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.

Appetite for change and pushing the boundaries of what can be done with automation.Experience in working across development operations and product teams to prioritize needs and to build relationships are a must.

Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is desired.

Good Handle on Change Management and Release Management aspects of Software

Must Have Skills

ITIL / ITSM

Batch Processing

Linux

Shell Scripting

SQL

Any Monitoring tool (Splunk/Dynatrace)

Hadoop Spark Nifi Impala Good to have