Key Account Manager - German speaking mfd

VoCoVo specialises in innovative communication solutions tailored for businesses particularly within the retail sector. Our flagship products are designed to create a connected store experience facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.

With over 250000 users across more than 10000 locations in 21 countries and recognition as one of the top 100 best smalltomedium size businesses to work for join us on our journey!

We are seeking a highlymotivated German speakingKey Account Manager (m/f/d) to join our dynamic sales team and drive growth as we expand our business further into the EU. Please note you must speak fluent German and English for this position. This position is available to work from home (Germany/DACH/France based) but will require travel across the EU as required.

Requirements for Key Account Manager (m/f/d)

• 5 years of experience in key account management business development roles or salesoriented projectmanagement preferably within the retail or technology sector
• Fluent in English and German additional EU language skills are a plus
• Proven track record of building and maintaining strong client relationships with a focus on driving revenuegrowth and exceeding targets
• Excellent communication and presentation skills with the ability to effectively convey complex ideas andinfluence stakeholders at all levels
• Strong project management skills including the ability to manage multiple different tasks simultaneouslyprioritise these tasks and meet deadlines all while maintaining a calm and professional impression towards theclient
• Willingness to travel as needed within the EU region

Responsibilities as Key Account Manager (m/f/d)

• Strategically manage and expand relationships with key retail clients across the EU.
• Conduct indepth analysis to understand client needs and tailor communication solutions accordingly.
• Drive revenue growth through targeted commercial strategies.
• Facilitate seamless liaison between customers and VoCoVo ensuring adherence to best practices and optimal working methodologies.
• Cultivate and nurture robust relationships with key stakeholders within the account serving as a trusted adviser and advocate within VoCoVo.
• Organise and lead regular meetings and checkins to understand business objectives discuss ongoing and upcoming projects and gather comprehensive feedback.
• Maintain a significant personal presence with clients to foster strong enduring relationships.
• Collaborate closely with the Key Account Director and Project Manager to develop and communicate detailed project plans timelines and budgets.
• Establish and report on KPIs in collaboration with customers and internal stakeholders ensuring alignment with partnership goals.
• Monitor performance metrics and proactively address any issues to ensure exceptional customer satisfaction.
• Stay abreast of industry trends competitor activities and market developments within the EU retail sector.
• Formulate strategic recommendations and action plans to drive continuous improvement and maximise customer success.
• Provide detailed internal reports on client plans to inform and guide future product development initiatives.

Benefits

• Performance based incentives
• Car or car bonus payments
• 25 Days Holiday Bank Holidays (increases with years of service)
• Option to Buy or Sell 5 days holiday each year
• Sick Pay 8 weeks full pay 4 weeks half pay
• Life Assurance (4 times basic pay)
• Private Medical Insurance
• Employee Assistance Programmes (EAP)
• Cycle2Work Scheme
• Electric Car Green Salary Sacrifice Scheme
• Enhanced Maternity & Paternity Package
• Child Care Scheme
• Training & Development
• Company Organised Events
• Pension (Royal London Group) 5% Employer Contribution Matched
• Apple MacBook Wireless Magic Mouse and Keyboard Monitor and Headphones

Company Values

• Embracing VoCoVos VOICE Values is important to us shaping our collaborative and innovative culture.
• VALUED
  Our Colleagues Customers and Stakeholders are valued; treated with respect empathy
  and operate with honesty and integrity
  ONE TEAM
  Collaboration of all for VoCoVos happiness and success
  INNOVATION
  Our products are constantly evolving to tackle the pain points of retailers across the globe
  CUSTOMER FOCUSED
  Our customers love VoCoVo at every level every interaction with us is frictionless and we are integral to their operations
  EMPOWERED
  Our people are empowered to do the right thing and make decisions without loads of red tape

If you feel this could be the right fit apply now!