Call Center Customer Service Assistant

Job Title: Call Center Customer Service Assistant

Location: Saint Louis MO

Department: Customer Service

Job Type: FullTime

Job Summary:

We are seeking a motivated and customeroriented individual to join our team as a Call Center Customer Service Assistant. The successful candidate will handle customer inquiries provide product and service information resolve issues and ensure a high level of customer satisfaction. This role requires excellent communication skills problemsolving abilities and a passion for helping others.

Key Responsibilities:

• Customer Interaction:

  • Respond to inbound customer calls and emails promptly and professionally.
  • Handle customer inquiries complaints and issues effectively and efficiently.
  • Provide accurate information about products services and policies.
  • Ensure each customer interaction is positive and leaves the customer satisfied.

• Problem Resolution:

  • Identify and assess customers’ needs to achieve satisfaction.
  • Troubleshoot and resolve product/service issues by clarifying the customer’s complaint determining the cause and selecting the best solution.
  • Follow up with customers to ensure their issues are resolved.

• Documentation and Reporting:

  • Maintain detailed records of customer interactions comments and complaints.
  • Use call center software to track and document customer interactions.
  • Prepare and submit reports on customer feedback and call center activities.

• Team Collaboration:

  • Work closely with team members and other departments to provide seamless customer service.
  • Share insights and feedback to improve processes and customer experience.
  • Participate in team meetings and training sessions.

• Continuous Improvement:

  • Stay informed about product updates and company policies.
  • Seek opportunities for selfimprovement and development through feedback and training.
  • Contribute to a positive team environment by supporting colleagues and promoting company values.

Qualifications:

• High school diploma or equivalent; some college preferred.

• Proficient in using call center software and CRM systems.

• Ability to multitask prioritize and manage time effectively.

• Strong listening and problemsolving abilities.

• Excellent verbal and written communication skills.