Call Center Agent

Job Title: Call Center Agent

Location: Atlanta GA

Department: Customer Service

Job Type: FullTime

Job Summary:

Dezign Comm is seeking a dedicated and customerfocused Call Center Agent to join our team. The ideal candidate will have excellent communication skills a passion for helping people and the ability to handle a variety of customer inquiries efficiently and professionally. This role involves providing support and solutions to customers through phone email and chat interactions.

Key Responsibilities:

• Customer Support: Respond to customer inquiries via phone email and chat providing accurate and timely information.
• Product Knowledge: Maintain uptodate knowledge of our products and services to effectively assist customers.
• Data Entry: Accurately document customer interactions and transactions in the CRM system.
• FollowUp: Conduct followup calls and emails to ensure customer satisfaction and resolve any outstanding issues.
• Team Collaboration: Work closely with team members and other departments to improve customer experience and satisfaction.
• Performance Metrics: Meet or exceed individual performance metrics and goals such as response time resolution time and customer satisfaction ratings.
• Compliance: Adhere to company policies procedures and regulatory requirements.

Qualifications:

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong problemsolving and multitasking abilities.
• Proficiency in using computer systems including CRM software and Microsoft Office.
• Ability to remain calm and professional under pressure.
• Good listening skills and attention to detail.