Customer Service Assistant

Job Title: Customer Service Assistant

Location: Miami FL

Position Type: Fulltime

Company: Tone Talk Tel

Job Description:

We are seeking a dedicated Customer Service Assistant to join our team and support our customers with exceptional service. As a Customer Service Assistant you will be the first point of contact for our customers providing assistance resolving inquiries and ensuring their overall satisfaction.

Key Responsibilities:

1. Respond promptly to customer inquiries via phone email or inperson.
2. Troubleshoot and resolve customer complaints in a professional and efficient manner.
3. Maintain a thorough understanding of our products services and promotions.
4. Collaborate with other team members to ensure seamless customer experiences.
5. Keep detailed records of customer interactions and transactions.
6. Follow communication procedures guidelines and policies.
7. Uphold company standards for customer service excellence.
8. Continuously seek opportunities to improve customer satisfaction and service efficiency.

Qualifications:

1. Excellent communication skills both verbal and written.
2. Strong problemsolving abilities and attention to detail.
3. Ability to remain calm and courteous under pressure.
4. Proficiency in computer systems and software applications.
5. Ability to multitask and prioritize tasks effectively.
6. Positive attitude and willingness to learn.
7. Flexibility to work various shifts including evenings and weekends.