Call Center Representative

Job Title: Call Center Representative

Location: Philadelphia PA

Department: Customer Service

Job Type: FullTime

Overview: We are seeking a motivated and customerfocused Call Center Representative to join our dynamic team. The successful candidate will be responsible for handling inbound and outbound calls providing exceptional customer service resolving customer inquiries and ensuring customer satisfaction. If you have excellent communication skills a positive attitude and a desire to help others we want to hear from you!

Key Responsibilities:

• Customer Interaction: Handle inbound and outbound customer calls in a professional and courteous manner.
• Product Knowledge: Stay informed about company products services and promotions to provide accurate information to customers.
• Data Entry: Accurately input and update customer information in the company’s database.
• FollowUp: Follow up with customers to ensure their issues have been resolved to their satisfaction.
• Documentation: Maintain detailed records of customer interactions transactions comments and complaints.
• Team Collaboration: Work collaboratively with team members to achieve individual and team goals.
• Compliance: Adhere to company policies procedures and regulatory requirements.

Qualifications:

• Education: High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong problemsolving abilities and attention to detail.
• Proficiency in using computer systems and software including CRM tools and MS Office.
• Ability to multitask prioritize and manage time effectively.