Customer Service Representative

Customer Service

Our client is the #1 3PL for crossborder freight between the US & CAN. We’re #23 on Transport Topics index of Top 3PLs. Driven by greenfield opportunities available in the US & Canadian freight market we’re aggressively expanding our presence.

They are looking experienced energetic and established Transportation Brokerage Customer Service Representative to join our rapidly growing organization.

Responsibilities :

Supporting all service requirements of assigned FLS customers to exceed expectations;

Identifying the service requirements and information required for each customer shipment;

Entering all relevant shipment data and information into the TMS;

Verifying rates fuel surcharges and any applicable accessorial charges charged to the customer are correctly entered in TMS;

Problemsolving customer specific issues from the point of order placement through to completion;

Updating customers with shipment status updates as required;

Proactively communicating any service issues or delays to customers;

Maintaining the highest level of professionalism when dealing with any FLS customers.

Requirements:

Minimum 2 years of proven experience in freight brokerage/3PL with a desire to grow professionally an asset;

Strong organizational and time management skills;

Ability to prioritize and multitask in a fastpaced environment;

Energetic hard working and detail oriented;

Proven ability to work independently and in a collaborative/team environment;

Excellent communication and negotiation skills (both verbal & written).

4 reasons why this is a great opportunity for the right individual:

Product We’re the #1 3PL for crossborder freight between US and Canada and we’re #23 on Transport Topics index of largest 3PLs in North America. Our services solve a real market need relative to the capacity shortage for freight carriers in North America. Our network of 54000 carriers & 400000 trucks is a great asset for our clients. Simply put we solve a must have need.

Market– The transportation industry is hot. The 3PL sector represents a $200B business that is expected to grow 21% in next 10 years. The market response to FLS has been phenomenal. We have a who’s who roster of clients and we continue to hit new growth highs every year.

People Smart fun and experienced. Our leaders know the business and care about culture and it shows in everything we do. We have a great work environment great benefits and solid opportunity for recognition and advancement.

Plan– We’re a profitable 33yearold company that is backed by a motivated private equity firm. We have the audacious goal to grow from $500M to $2B over in the next 5 years through organic growth and acquisition. We’re driven by a solid foundation and favorable market conditions.