Service SchedulingDispatch Associate

Our values are at the core of everything we do!

• Innovative. Think ahead to stay ahead.
• Driver. Stay hungry and act with urgency.
• Ownership. No excuses. 100% accountability.
• Caring. For employees partners and community.
• Individual. We work with great people and expect a lot from them.

We are one of Western Canada’s largest window and door manufacturers servicing consumers contractors and retailers. Established in 1988 and headquartered in Edmonton Alberta it’s not just Durabuilt’s innovative manufacturing and design that places us on the list of Canada’s Best Managed Companies – it’s also our people.

Scheduling associates are responsible for organizing and managing the schedules of resources whether they are personnel equipment or vehicles. This includes assigning tasks or appointments optimizing routes and ensuring efficient utilization of resources.

Scheduling/Dispatch associates play a crucial role in ensuring the efficient allocation and coordination of resources to support operational objectives. They need to be organized detailoriented and capable of multitasking in a fastpaced environment. Strong communication skills problemsolving abilities and a customerfocused mindset are essential for success in this role.

Scheduling Service Appointments

• Following the ready to book jobs in salesforce (Jobs that are ready to be scheduled)
• Checking all promise dates for required parts/products
• Reviewing job address zone and finding available appointment times
• Contacting customer to obtain/provide availability based on zone booking options and tech availability
• Booking the job in Salesforce for the technician and in the shared calendar for the zone
• Prioritizing VIP customers staying within or better than set KPI’s
• Planning/Scheduling out of town job runs

Rescheduling

• Accommodating rush/Emergency appointments.
• Rescheduling/moving appointments to a different date based on customer requirement internal requirement or weather conditions.

Internal Departmental communication/Meetings/Training

• Daily team WIP (work in progress) meeting
• Strategic meetings regarding large jobs to make sure we are accounting for correct quantity of crew and skillset.

• High school diploma or equivalent

Experience

• 2 Years experience in a fast paced scheduling/dispatch position considered an asset
• Organizing work requests customer requests completed work requests
• Communication with end users (customers) via phone email and text.

Durabuilt Windows & Doors is an equal opportunity employer and offers equitable wage and benefit packages to qualified applicants. Interested candidates should submit their resume and cover letter explaining their interest for this role to . Only candidates selected for the interview process will be contacted. We thank all applicants for their interest.