Inside Sales Representative

Our values are at the core of everything we do!

• INNOVATIVE. Think ahead to stay ahead.
• DRIVER. Stay hungry and act with urgency.
• OWNERSHIP. No excuses. 100% accountability.
• CARING. For employees partners and community.
• INDIVIDUAL. We work with great people and expect a lot from them

We are one of Western Canada’s largest window and door manufacturers servicing consumers contractors and retailers. Established in 1988 and headquartered in Edmonton Alberta its not just Durabuilt’s innovative manufacturing and design that places us on the list of Canada’s Best Managed Companies it’s also our people.

Objective of Position

You are a dynamic highenergy flexible and hardworking and thrive in an environment with high standards. You rapidly built trust with your customers and provide solutions to meet their needs. You focus on new and existing customers to drive business and increase revenue. You rapidly build trust with your customers and provide solutions to meet their needs. You focus on new and existing customers to drive business and increase revenue. You are a confident outgoing and personal individual who is self driven. You work with a team of sales reps managers and support staff to provide information simplify technical details offering support and value to our customers.

Sales

• Obtain and demonstrate detailed industry company competitor and product knowledge.
• Design and implement a sales plan that will achieve the projected sales goals.
• Accurate monthly quarterly and yearly forecasting.
• Meet or exceed budget volume and profitability of sale.
• Compile lists of prospective customers for use as sales leads.
• Make outbound calls to potential customers.
• Make outbound lead followup calls to potential and existing customers by telephone and email to qualify leads and sell products and services
• Handle inbound sales lead calls to convert calls into sales.
• Provide product demo's to qualified customers upon request including appropriate pricing information.
• Emphasize salable features quotes prices and credit terms. Prepare sales orders for orders obtained.
• Organize time and activities to maximize time in front of customers.
• Inform customers and potential customers of business changes such as product offering pricing or assembly options.
• Create and demonstrate strong value propositions for each potential customer and provide value engineering options.

Customer & Sales Support

• Estimate delivery dates based on knowledge of production and delivery schedules.
• Complete and submit documentation in a timely manner to ensure product can be ordered and materials / installation scheduled.
• Enter new customer data and other sales data for customers into computer database.
• Provide proactive after sales followup to ensure positive and acceptable CSR scores.
• Investigate and resolve customer inquiries and complaints escalating to Director Sales when necessary.
• Comply with company policies on pricing discounting credit and collections to ensure profitability.
• Always represent Durabuilt in a professional manner keeping with the high ethical and cultural standards.
• Establish long term relationships to maximize sales / customer relationships with contractors architects and trade organizations.

Education

• Diploma in Business Administration Marketing Commerce or related field.
• Equivalent experience will be considered.

Experience / Capabilities

• 3 years’ sales experience.
• Demonstrated experience with dealing with clientele from different demographics.
• Experience working in Construction or Building material Industries.
• Knowledge of basic sales techniques concepts and the ability to influence and persuade.
• Knowledge of Durabuilt products competitors’ products and company standards.
• Knowledge of Durabuilt product pricing discount and estimating formulas and guidelines.
• Able to use electronic software (PQM MS Office etc.) to quote sell and order products and assist in providing prompt and ontime delivery.

• Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program.

Working Conditions

• Lifting and/or carrying anywhere from 0llbs to 50llbs.
• Operate primarily in an office environment.
• Use standard office equipment such as laptop computers and smartphones.
• Occasional travel to meet clients sell products and attend meetings.
• Pressure to produce tangible results and complete projects within tight timelines.

Send Us Your Resume

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin culture ethnicity age ability gender identity sexual orientation or faith. Thank you to all those apply and those who are shortlisted will be contacted.