Onboarding Specialist

We are seeking an Onboarding Specialist to join our Edmonton team. You will be an expert on Alinity and a play a lead role in training customers and providing advice to enable them to get the most out of the system. You will also be responsible for developing training materials and contributing to the continuous improvement of our training process and our products.

The ideal candidate will have a background working for a healthcare regulator and will demonstrate excellent verbal communication skills with a genuine passion for ensuring customer success.

To be considered for this role you MUST be a citizen or permanent resident of Canada. Our preferred location for this role is Edmonton Alberta however we are also considering candidates based anywhere in Canada.

• Develop expert level skills in our core product Alinity
  

• Deliver training sessions to customers using webinars and oneonone online training
  

• Work with our technical writer to create and refine training resources
  

• Manage scheduling of the training process and coordinate technical team lead to provide clients with an exceptional endtoend implementation and onboarding experience.
  

• Apply your business acumen to develop a deep understanding of customer requirements and develop training scenarios that closely match customer scenarios
  

• Work with the technical team to identify gaps in functionality that may need to be addressed through customization of the product
  

• Support customers after the onboarding process with supplemental training as required
  

Required Skills and Experience:

• At least 1 year of experience working with a regulator responsible for the licensing of healthcare or other professions
  
• Excellent verbal and written communication skills
  
• Problemsolving skills with a customercentric mindset dedicated to delivering exceptional service and value to customers.
  
• Proven ability to build strong working relationships with clients and internal stakeholders
  
• Strong technical aptitude and proficiency with software applications databases and related technologies
  

Benefits

• Work from home
  
• Flexible working hours
  
• Home office setup stipend
  
• Great healthcare dental benefits
  
• Profit sharing
  
• Flexible paid leave
  
• Professional development program