Enterprise Account Manager - Noida

The Enterprise Account Manager will manage and grow relationships with our large business customers. We are looking for someone with 46 years of experience in SAAS or related fields who has successfully managed big accounts and met sales goals. This role requires knowledge of the SAAS industry and the ability to handle complex customer environments.

Key Objectives

Grow Existing Accounts: Increase revenue by finding opportunities to sell more products and services to current customers. Develop strategic plans to enhance customer value and boost sales.

Customer Satisfaction: Be the main contact for our enterprise customers ensuring their problems are resolved efficiently. Turn customer challenges into positive experiences to build longterm relationships.

Generate Goodwill: Build and maintain strong relationships with key people in customer organizations. Find opportunities to create goodwill through references testimonials and case studies. Use happy customers to attract new business.

• Manage a portfolio of enterprise accounts and create plans to meet revenue targets.
  
• Regularly review accounts find growth opportunities and present tailored value propositions.
  
• Work with internal teams (Sales Marketing Product Support) to provide excellent customer experiences.
  
• Be the goto person for customer issues ensuring quick and satisfactory resolutions.
  
• Stay informed about industry trends competitors and market dynamics to position MyOperators solutions effectively.
  
• Track and report on sales activities account progress and revenue forecasts using CRM tools.
  
• Work with the Marketing team to create customer success stories and case studies.
  
• Participate in industry events and networking activities to find new business opportunities.
  

Requirements

• Bachelor s degree in Business Sales Marketing or a related field; MBA is a plus.
  
• 12 years of experience in enterprise account management within the SAAS or related industries.
  
• Proven ability to meet or exceed sales targets and grow revenue.
  
• Strong understanding of complex customer environments.
  
• Excellent communication negotiation and interpersonal skills.
  
• Customerfocused with a passion for providing great customer experiences.
  
• Selfmotivated goaloriented and able to work independently.
  
• Proficient in using CRM tools and sales software.
  
• Knowledge of the Indian enterprise market and telephony solutions is a plus.
  
• Ability to explain technical concepts troubleshoot issues and work with Sales and Support teams.
  
• Analytical skills to use data for decisionmaking and improving team performance.