Support Deployment Engineer

The Support & Deployment Engineer will undergo intensive onthejob training and mentoring to prepare him for the following responsibilities:

• Deploy maintain and support Azeus software and services both On Cloud and On Premise
• Setup and maintain project hardware and software base on established procedures and specifications
• Maintain technical documents and specifications of infrastructure and customer details
• Monitor systems using monitoring tools and provide support recommendation and resolution on issues.
• Identify investigate troubleshoot resolve and document client and system issues.
• Properly escalate issues to appropriate internal teams (e.g. System Engineers Developers)
• Prioritize maintain track and document multiple issues and tickets at one time
• Assist with the deployment and enhancement of support and deployment standards and procedures

Qualifications:

• Graduate of Computer Engineering Electronics and Communications Engineering or related course.
• At least 1 year of work experience in providing clientfacing support or in the related field is preferred
• Basic knowledge on Windows Linux JIRA. Knowledge on Ansible Shell Powershell AWS Azure is a plus.
• Excellent problem solving skills
• Excellent interpersonal skills
• Excellent customer service skills
• Works well individually or in a group
• Good written and verbal communication skills
• Strong organization skills
• Works well under pressure and time constraints
• Able to work on flexible shifting work schedules as needed (Night weekend and holidays)
• Willing to be oncall for support cases (Night weekend and holidays)

Hiring Condition: Successful completion of background checking will be required as a condition of hire.

Note: We are only on a temporary WFH setup.

Remote Work :

No