Employer Active
Not Disclosed
Salary Not Disclosed
1 Vacancy
Customer Support Executive (WFH) New Zealand
For an award winning global accommodation wholesaler serving travel agents and tour operators with offices in Australia UK & USA.
Department Operations
Reports to Market Manager
Work hours : MonFri AUS/NZ office hours.
Job functions:
Customer Service executives are the frontline of our global business that delivers great service locally to our key markets. Having been recognized for offering the very best in customer service the main purpose of the role is:
The above also involves daily communication with clients and suppliers over the telephone and via email to assist them in a variety of ways with the booking and amending process. By ensuring that the CRM system is kept uptodate and telephone calls answered in line with our client expectations. Executives could be on the telephones for the whole working day so an excellent telephone manner is required.
SKILLS/QUALIFICATIONS:
Desirable Experience
Key Tasks And Responsibilities
Candidates will need to be able to work as a team as well as being able to motivate themselves and use their own initiative. The ability to multitask and prioritize under pressure in order to meet tight deadlines and communicate effectively internally and externally at all levels is essential. To provide excellent levels of customer service according to the business service level agreements when assisting our customers via telephone or email in making administering and cancelling bookings on our own website and with suppliers. A background in the Travel Industry / Customer Service Call Centre is preferred.
The key duties of the post are as follows:
Remote Work :
No
Full Time