Product Specialist

Key Responsibilities:

In this dynamic role you will:

• Take ownership of challenging projects working closely with stakeholders to deliver custom solutions.
• Collaborate with customers to plan and implement Cartrack software adoption ensuring excellent customer service throughout.
• Independently handle customer onboarding procedures and deliver engaging training sessions and demos.
• Lead initiatives including proofsofconcept and pilots for highpriority and complex customers.
• Identify and mitigate risks unknowns and hindrances to implementation plans proactively.
• Address customer issues promptly to ensure overall satisfaction.
• Stay abreast of Cartrack product knowledge business workflows sales processes and market positioning.
• Maintain thorough documentation and adhere to organizational processes for successful Cartrack product implementation.
• Provide aftersales support assisting customers with technical or productrelated issues postproject completion.
• Engage with customers and prospects to gather feedback ensuring the success of new products.

Qualifications:

To excel in this role you will need:

• A Bachelors degree in Engineering or a relevant field; a Masters degree is a plus.
• Proven experience in product engineering project management and custom solutions.
• Strong proficiency in CANBUS protocols vehicle electronics and integration.
• Excellent problemsolving skills with a track record of delivering highquality solutions under tight deadlines.
• Effective communication and interpersonal skills for collaboration with crossfunctional teams suppliers and customers.
• Adaptability to changing project priorities and the ability to navigate complex technical challenges.
• Leadership qualities including the ability to guide and mentor junior team members.
• Familiarity with wiring diagrams circuit diagrams and technical drawings.
• Strong organizational skills capable of managing multiple projects simultaneously.

Remote Work :

No