Customer Experience Associate

• This is an independent contractor role. Salary stated in the job advertisement is allin
• Salary is up to AUD $ 1100/month
• Work schedule is 3 days a week 12 hours per day or Friday to Sunday 7:00am 8:00 am Brisbane time
• This role is only available in the Philippines.
• This is a permanent workfromhome role.

Hiring Company Summary:

Our company manages a collection of 44 vacation rental suites situated in the lively locales of Rocklea Sunnybank Acacia Ridge and Kuraby Queensland. With a strong commitment to values such as customer obsession accountability curiosity efficiency and teamwork (CACHET) we pride ourselves on delivering exceptional hospitality experiences to our guests ensuring their stays are not just comfortable and clean but also infused with a touch of personalized excellence.

Key Responsibilities:

• Responding promptly to guest inquiries concerns and requests ensuring a positive and seamless experience.
• Quality control and damage claims from guests and/or booking channels.
• Accepting and modifying bookings.
• Managing cleaners for all listing at checkout date.
• Responsible for guest reviews and claims for any damages.
• Attend weekly scrum meeting to talk about issues and todos.
• Assigning all maintenance issues with suppliers.
• Rostering cleaners and checking they have completed their tasks.
• Ordering consumables and furniture for properties.
• Organizing suppliers such as coordinating entry with guests.
• Coordinating delivery and installation of furniture and supplies.
• Other related tasks assigned by the reporting manager will be communicated to the Contractor.

Skills and Qualifications:

• Strong communication and interpersonal skills.
• High level of organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Experience in customer service or hospitality is preferred.
• Proficiency in using booking and property management systems.
• Flexibility and ability to adapt in a fastpaced environment.

Values:

• Customer Obsession: Always prioritize the needs and experiences of our guests.
• Accountability: Take responsibility for actions and decisions.
• Curiosity: Seek out new ideas and opportunities for improvement.
• Efficiency: Strive to work smarter ensuring processes are streamlined and effective.
• Teamwork: Collaborate effectively with colleagues to achieve common goals.

If you are passionate about hospitality and enjoy ensuring guests have memorable experiences we invite you to apply for this exciting opportunity. Join us in our commitment to excellence and be a part of a dynamic team dedicated to exceptional customer service.

Remote Work :

No