German Speaking Customer Advisor

Are you fluent in German and enthusiastic about delivering topnotch customer service Do you enjoy working in a fastpaced dynamic environment and solving customer issues If so we have an excellent opportunity for you. Join our remote team in Bulgaria as a German Speaking Customer Advisor. In this role you will be essential in providing a superior shopping experience to our Germanspeaking customers in the ecommerce industry.

Your primary duties will include assisting customers via phone email and live chat efficiently resolving their issues and upholding our high service standards. This remote position offers a competitive salary comprehensive benefits and numerous opportunities for career progression.

Key Responsibilities:

• Customer Support: Provide prompt friendly and efficient service to Germanspeaking customers through various channels. Address inquiries regarding products order statuses and company policies effectively.
• Issue Resolution: Resolve customer issues related to order discrepancies shipping problems and returns. Ensure every customer interaction is positive and satisfactory.
• Order Management: Assist customers with placing orders tracking shipments and handling returns and exchanges. Ensure orders are processed accurately and promptly.
• Product Knowledge: Stay wellinformed about our product range and current promotions. Offer accurate and relevant advice to customers.
• Feedback Collection: Collect customer feedback and share insights with relevant departments to improve products and services. Actively work towards enhancing customer satisfaction.
• Documentation: Accurately record customer interactions and resolutions in our CRM system. Maintain detailed and organized records for future reference and analysis.
• Continuous Improvement: Participate in training sessions and team meetings to stay updated on company policies procedures and product updates. Seek opportunities for personal and professional growth.
• CrossFunctional Collaboration: Work with colleagues from sales marketing logistics and other departments to ensure a seamless customer experience. Support team initiatives and contribute to team goals.

Qualifications:

• Language Proficiency: Fluent in German with excellent written and verbal communication skills. Proficiency in English is necessary for internal communication.
• Location Requirement: Must be based in Bulgaria and able to work remotely.
• Customer Service Skills: Strong interpersonal skills with a dedication to providing exceptional customer service. Ability to handle challenging situations with patience and professionalism.
• Technical Skills: Comfortable using various digital tools and platforms. Experience with CRM systems and ecommerce platforms is beneficial.
• ProblemSolving: Analytical mindset with the ability to diagnose problems and develop effective solutions. Strong decisionmaking skills and attention to detail.
• Adaptability: Flexible and able to thrive in a fastpaced evolving work environment. Eager to learn and adopt new technologies and processes.
• Team Player: Capable of working independently and collaboratively within a remote team. Strong organizational skills and the ability to manage multiple tasks simultaneously.

Preferred Experience:

• Previous experience in customer service call centers or ecommerce roles is beneficial but not required. We value enthusiasm and a willingness to learn.

What We Offer:

• Competitive Salary: A remuneration package that reflects your experience and skills ensuring your hard work is recognized and rewarded.
• Health and Life Insurance: Comprehensive health and life insurance plans to prioritize your wellbeing and provide peace of mind.
• Career Development Opportunities: Many opportunities for career growth and advancement within our expanding and dynamic team.
• Extensive Training Program: Thorough training to equip you with the necessary skills and knowledge to excel in your role.
• Modern Work Environment: Enjoy the flexibility of working remotely while being part of a supportive and energetic team.
• WorkLife Balance: Maintain a healthy worklife balance with flexible working hours and a supportive work environment that values your wellbeing.
• Diverse and Inclusive Culture: Join a multicultural team that celebrates diversity and fosters an inclusive atmosphere promoting collaboration and mutual respect.

If you are passionate about delivering outstanding customer service and eager to contribute to a leading ecommerce company we want to hear from you!

Remote Work :

No