Dynamics 365 Application Engineer

MatchPoint Solutions is a fastgrowing young energetic global ITEngineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industryspecific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

• Lead the rebuild and modernization of our existing UC/Autoattendant system within Dynamics 365.
• Collaborate with crossfunctional teams to define project scope and requirements.
• Implement best practices for record creation and management within Dynamics 365 distinguishing between data types like voicemail and WAV files.
• Utilize ADF (Azure Data Factory) for efficient data export/import processes.
• Provide expertise in Omni Channel solutions and Customer Service Admin Center functionalities.

• Proficiency in Dynamics 365 Power Apps and Power Automate.
• Experience with ADF (Azure Data Factory) is a plus.
• Strong understanding of Omni Channel customer service principles.
• Ability to analyze forecast and implement solutions according to industry best practices.
• Excellent communication skills and the capacity to collaborate effectively with diverse teams.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.