Infrastructure Support Analyst

Overview

As an Infrastructure Support Analyst you will play a pivotal role in ensuring the efficiency security and reliability of our technology ecosystem. Your responsibilities will encompass the installation configuration and maintenance of software applications on employee laptopworkstations contributing to the enhancement of workflow efficiency and organizational needs and being the point of contact with technology and infrastructure vendors for the Chicagobased office optimization

What youll do

Install configure and maintain software applications on 60plus laptop workstations to meet organizational needs and enhance workflow efficiency.

Implement and manage robust data protection measures including regular backups and disaster recovery plans to safeguard critical information.

Oversee the maintenance and troubleshooting of wired internet infrastructure to ensure reliable and highspeed connectivity.

Maintain highperformance satellite TV and streaming solutions for a multiTV display setup ensuring optimal video quality and minimal latency for an immersive viewing experience.

Deploy and maintain effective security measures to protect systems from viruses spam and malware ensuring the integrity of data and system operations aligning with existing company policies.

Conduct regular office maintenance and hotdesking tasks on laptop workstations to optimize performance troubleshoot issues and ensure a secure and stable computing environment.

Provide technical support to endusers addressing hardware and software issues promptly and offering guidance to optimize system usage.

Act as the primary liaison with technology vendors coordinating procurement support and other interactions to meet the organizations technological needs.

What we expect

• Experience with endpoint management provider ESET or related provider.
  
• Confidence in making decisions and managing multiple tasks against tight deadlines.
  
• Exceptional communication and interpersonal skills capable of working cohesively with various teams.
  
• Experience with productivity management software; Jira Confluence and Monday preferred
• Collaborates and communicates well within a team contributing to group goals and projects.
• This is not a remote position. Reliable private or public transportation to the downtown Chicago office is required.
  
• Adaptability to swiftly changing environments and the ability to remain poised under pressure.
  
• English skills (written and spoken) are required.

Nice to have

• Deep knowledge of operating systems current equipment and technologies enterprise backup and recovery procedures and system performance monitoring tools
• A background in computer science or a related field.
• Handson expertise in implementing configuring and testing officelaptop workstation and software solutions preferably in a startup environment.
• Working knowledge ofUbiquiti Lenovo DellOffice 365 products VoIP platforms and scheduling software.

What we offer

• Be a part of cuttingedge live sports data operations.
• An open and collaborative working atmosphere
• Opportunities for personal and professional development
• Group outings and team meals
• Paid time off
• Paid training
• Branded merchandise
• 401(k) with company match
• Health dental & vision insurance
  
• Paid parental leave
• Location: Chicago IL (River North steps from Brown Line)
• Employment Type: FullTime

Our recruitment process includes an initial discussion a practical challenge to assess your general infrastructure knowledge and a comprehensive interview exploring your problemsolving strategies and team collaboration abilities.

Excited to oversee our live data operations Apply today and help drive our realtime decisionmaking processes to new heights!