CRM Specialist-

Position : CRM Specialist

Working Hours : 9:00AM to 5:00PM EST (MF)

Salary Range : $900 $1500

Job Responsibilities:

• Maintain CRM marketing calendar ensuring that CRM Email PUSH and SMS campaigns are adhering to workback schedules to launch campaigns on time
• Coordinate and collaborate tasks across creative team agencies product team and tech teams to ensure tasks are being fulfilled on time.
• Execute thorough QA (Quality Assurance) process: ensuring accuracy of copy and creative links and menu items are working and that all campaigns are in accordance with CASL regulations and best practices
• Act as liaison between CRM and Member Happiness team sharing updates on upcoming CRM programs offers contests OR for any errors or issues
• Report on the effectiveness of our CRM programs active customer growth lift over control and optimized performance laddering up to the Quarterly KPI targets
• Report on the effectiveness of our CRM programs member growth revenue and provide recommendations for future campaigns based on past results

Requirements:

• Bachelor’s degree (marketing or communication related fields)
• 23 years of Digital marketing coordination experience
• 2 years of experience with Salesforce Marketing Cloud executing CRM campaigns and reporting
• Keen attention to detail
• Strong organization and prioritization skills
• Excited to work in a fastpaced environment
• Analytical discipline with a focus on making datadriven decisions
• Strong Excel or Google sheets skills
• Great written communication skills (in both English and French)
• A customercentric mindset and strong problemsolving skills
• Passion for cooking and food