Customer Care Specialist with German

In collaboration we areworking with a BPO with great employee satisfaction ratings to find experienced Germanspeaking Customer Care Specialists to work remotely in Serbia. The successful candidates would support customers of an ecommerce brand.

Location: Remote/work from home in Serbia

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Deliver exceptional customer service by promptly addressing customer inquiries resolving issues efficiently and ensuring overall customer satisfaction;
• Research and provide accurate and timely responses to inquiries coming through phone email and live chat support channels;
• Navigate internal and external documentation and resources to provide worldclass service;
• Identify and escalate priority or unresolved issues to appropriate internal teams;
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;
• Identify troubleshoot and communicate emerging trends and patterns in accomplished issues;
• Strive for highstandard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;
• Adhere to established protocols KPIs guidelines and company policies to ensure consistent and standardized delivery of customer service;
• Foster a collaborative work environment by engaging with team members supervisors and other departments to resolve customer issues share knowledge and contribute to a positive team atmosphere;

REQUIREMENTS:

• Ability to effectively and correctly communicate verbally and in written format in German (C1 level) and English (B2)
• Residing in Serbia and being able to take on a job legally without the companys support
• Familiar with customer support software including Zendesk Slack and internal troubleshooting tools to resolve issues
• Experience in Customer Support and technical support especially with a help desk or other IT functions
• Ability to go through a background check
• Strong abilities to work independently and as a remote team player
• Problemsolving and critical thinking skills
• Adaptable and flexible demonstrating abilities to work with process and information changes
• Strong working knowledge of external systems and PCbased internet and software applications (e.g. internet Microsoft Office)

OFFER:

• Excellent remuneration package based on experience skills and performance
• Indefinite contract
• Private health and life insurance
• 60 EUR monthly Work From Home allowance
• 15 EUR night shift
• Schedules (shifts) are MonSun 8 am4pm 10am6pm 12am8pm and 2pm10pm.
• Fully remote work from Serbia
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential