Security Engineer

Orange Cyberdefense an Orange Group company is one of the worlds leading cyber security services and solutions providers.

Orange Cyberdefense enjoys 25 years experience in the field of global information security providing products and services for leading organisations in over 160 Countries.

We are building a safer digital society protecting individual and corporate freedom across geographies.

Working as a Security Engineer

The role of the Security Engineer is to provide second line support and act as an escalation point for our team in our busy Security Operations Centre providing day to day support for our customers.

It is essential that you can work under pressure and possess excellent customer service and communication skills as well as having a logical and methodical approach to troubleshooting.

Your key responsibilities as a Security Engineer will include:

• Providing second line support and escalation of helpdesk tickets to our customer base working to specific SLAs:
  
• Proactive technical account management for multinational customers managing software life cycle and patching and upgrades for customers implementing valuable security measures on their IT infrastructure
• Ensuring that all case related documentation is clear concise and updated in the Helpdesk/CRM systems
• Ensure customer documentation is uptodate and work with your peers to share information on the customers you are assigned to.
  
• Handling of incidents: you ensure incidents are pickedup and resolved in a timely manner. You engage with the different stakeholders to find a resolution and restore service.
  
• Implementation of changes: you assess and implement changes for our customers within the foreseen SLAs.
  
• Investigate problems: you identify recurring incidents and ensure these are recorded as problem. You work closely with colleagues and vendors to ensure the problem is investigated a workaround is applied and a permanent fix is implemented to prevent further service impact.

Why are we talking to you

• You must have experience with either of the following technologies: Check Point Cisco ASA / FirepowerFortinet and/orPalo Alto.
• You must have some experience with Pulse Connect Secure (now Ivanti) and/or F5 BigIP LTM/ASM/APM Modules
• You must have solid experience in managing big multinational accounts
• Strong knowledge of routing protocols is a plus
• Solid experience in an IT service role where you have been required to support and troubleshoot network security environments
• Strong communication skillsverbally and in writing at all levels
• You must have the ability to work as part of a team or independently with minimal supervision

What you can expect from us

• Be taken care of We offer you 32 vacation days meal vouchers ecocheques hospitalization and group insurance company laptop mobile phone with unlimited use as well as other benefits. So you do not have to worry about a thing!

• Never stop learning We want to be the best in what we do and therefore we provide training certifications and learning opportunities for every employee so you continuously enrich your skills.

• Transparency Communication is key! So we organize company and team meetings on a regular base so everyone is informed properly.

• Do what you love Enjoy flexibility with offices in Brussels Antwerp Ghent & Rotselaar a variety of events sport at work and lots of activities. We spend more time at work then we do at home that is why it is important that everyone feels at home. And we make sure you do!

• Snack to your hearts desire At Orange Cyberdefense we keep it healthy. So you can enjoy an assortment of fresh fruit and healthy snacks. For those with an occasionally sugar dip there are sweet snacks available.

• Reputable brand You will join an internationally growing company with over 25 years experience in the industry. This makes us experts in what we do. We have an international presence and yet local teams to assist our customers.

• The good life ...

Are you interested Then jump in!

Orange Cyberdefense are equal opportunities employer welcoming applications from all people regardless of their race sex disability age religion or sexual orientation.