Desk Side Services Engineer

We at LAN IT 24 are currently looking for Deskside Services Engineer for Bretagne Pluvigner 56330 France

Start: ASAP

Full time (MonFri/40 hour )

100% Onsite

Tasks

• The Onsite field Support Engineer is Responsible for fulfilling Incidents/Service Requests tickets assigned to a site support group.
• 2nd level technical focal point for client infrastructure & and desktop requests.
• Smart hands support (physical hands onsite for information security server network peripheral and associated infrastructure).
• Respecting Information Technology Infrastructure Library (ITIL) standards and best practices following the lead and guidance from the ITSM organization.
• Participate in IT project coordination.
• Maintain and perform required reporting/inventory. management/documentation requirements under Site support.
• Support of active/passive network components.
• Support of industrial systems (laboratory analysis highbay rack and scale systems etc.).
• Management of service providers and outsourced resources.
• Collaborative with internal teams project teams and external companies
• Lifecycle management of hardware.
• Hardware provisioning / deprovisioning.
• Troubleshooting activities in Windows clients servers Office 365 AD Teams Azure Mobile devices and Site Multifunction IT printers/equipment.
• Organizing and coordinating company events/trips where IT site support is required.

Requirements

• Expert knowledge of IT systems networks and hardware
• Proficiency in English and Local Language is required!
• Good problem solving and analytical skills
• Customer orientation and friendly interaction with customers
• Time management and prioritization skills
• Willingness to learn and ability to undertake continuous professional development
• Ability to work and collaborate in a team