Community ManagerCustomer Service

Work Hours: EST 9 am 3 pm MF 912 pm Sat

Pay Range: $1000$1500 per month depending on experience

Key responsibilities include:

Fostering Community Engagement:

• Promptly proactively and thoroughly respond to comments questions and concerns within the membership community.
• Collaborate with the founder to address commonly asked questions with accurate and helpful responses.

Training Support:

• Develop templates worksheets and accompanying materials for live training.
• Manage announcements recordings and new video uploads for course live calls.

Webinar and Training Facilitation:

• Schedule announce and moderate live webinars to market Catalyst Collective publicly. Guest Speaker Coordination:
• Schedule guest speakers every 68 weeks for community events.

Customer Onboarding Excellence:

• Provide support to customers who have issues accessing the courses and ensure seamless onboarding

Video Editing in CapCut:

• When most items are edited it will be important to provide editing support for social media and marketing materials with the CapCut editing tool

Email Inbox Management

• Manage email inquiries related to tech support affiliate or login issues.

Analytics:

• Track and analyze community metrics to evaluate engagement levels identify trends and measure the effectiveness of community initiatives

Requirements:

• High expertise proficiency in using Skool and similar community management platforms ideally in the coaching industry.
• 35 years experience in community management or related roles.
• Native English speaker with excellent written and verbal communication skills.
• Strong expertise in the CapCut video editing tool
• High level of empathy and ability to understand and address members' needs and concerns effectively.
• Excellent organizational skills with the ability to multitask and prioritize tasks efficiently.
• Selfdirected and proactive. Must be able to identify opportunities and solutions without guidance.
• Quick learner who can grasp complex information and processes quickly.
• Passion for supporting entrepreneurs and fostering a positive and inclusive community environment.

Benefits:

• Opportunity to work remotely and make a meaningful impact in what will be the fastestgrowing community of Instagram entrepreneurs.
• Professional development opportunities and the chance to grow within the community.
• Semiannual performancebased bonuses.

Tools:

• Skool (platform)
• Capcut (video editing app)
• Asana Notion or other organizational tools
• Google Suite