FB Service Attendant

FILINVEST COMPANY: CRIMSON RESORT & SPA MACTAN

JOB SUMMARY:

In accordance with the policies procedure and standards of Chroma Hospitality Inc. and Crimson Resort & Spa Mactan under the direct supervision of the outlet / restaurant incharge the F&B Service Attendant is responsible for mis en place service and maximization of guest satisfaction in the outlets. Ensures smooth operations of the sections appointed in the Food & Beverage division and customer satisfaction.

JOB DESCRIPTION:

• Checks schedule and ensure punctuality at work.
• Monitors and ensures smooth operations of the sections appointed (restaurants / banquet / beverage as applicable).
• Ensures that service / items are prepared according to hotel minimum standards and standard procedures.
• Follows all procedures set for closing and opening of a shift or a section.
• Inspects work area utensils and tools to ensure that these are clean prior to and after each shift.
• Ensures that all materials equipment and machinery are properly used and regularly cleaned in order to prolong usage.
• Practices economy of food beverage paper supplies electricity and water (practice recycling / re using whenever possible).
• Checks inventory in sections appointed for daily requisition.
• Upon guest arrival immediately greets / welcomes guests to the outlet.
• Ushers guest to the appropriate table
• Takes guests orders making suggestions when required.
• Ensures personal knowledge of menu items by attending product knowledge sessions and reviewing product updates including if possible the manner of preparation for each menu item.
• Communicates with kitchen staff on guest orders; personally picks up orders from kitchen when ready for serving.
• Checks quality / presentation / temperature of food / beverage / service prior to serving.
• Confirms satisfaction by directly asking guests and coordinates appropriate action where needed.
• Immediately acts on complaints related to food / beverage quality and relay to Service Manager / Service Leader.
• Takes note of reservation requests by following the set standards.
• Contributes to restaurant revenues by consistently practicing suggestive selling / upselling techniques per guidelines set by the restaurants service managers / leaders

Remote Work :

No