Employer Active
French Native (C2) ENG
Location of the Offices Barcelona (ON SITE ROLE)
Schedules Monday to Friday: 09:00 18:00
Base Salary/Year 20 000 EUR
Benefits/Year Up to 4000 Performance Bonus per year
Relocation Up to 500 EUR flight assistance in finding accommodation
Proof ofEU right to work will be required for this role.
Tasks
Provide expert support to remotely resolve hardware and/or software technical issues and application problems for our customers
Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely. Right diagnosis and parts identification are key to ensuring proper handover to the Field Services Engineer
Keep customers informed of the status of their case elevating issues as needed within the Graphics
Ensuring that Service Level Agreements are met
Document case history and interactions with customers. SW (CRM) to ensure proper handover to the field product/case history tracking and reporting
Contribute to maintaining the Knowledge Mgmt. System (KMS) sharing the knowledge with the rest of the organization
Assist Care Center Agents and Customers on subjects such as product features specifications parts info and compatibility maintenance routines educational programs and technical aspects in general based on customer entitlement
Assist Field Service Engineers during onsite troubleshooting in case of need
Build a close professional relationship with the primary accounts assigned though specific customer needs understanding and installed base knowledge that generates mutual trust and enhances customer experience
Master on Technical knowledge on HP 3D printing products and technologies and transmit this knowledge to our customers and peers.
Requirements
Strong technical background with a bachelors degree in Science/Engineering preferably Mechanical Industrial or Electrical Engineering or equivalent
Experience in a customerfacing role (onsite support remote support or similar) will be valued
Experience in Additive Manufacturing technology 3D Modeling Software Magics (Materialise) and NetFabb (Autodesk) and/or 3D printing workflows will be valued
Experience in Graphics Arts products and related technologies will be valued
Ability to follow and read electrical/electronic diagrams will be valued
Ability to work collaboratively in an ethnically linguistically and culturally diverse environment
Excellent organizational skills; able to prioritize work in accordance
Full Time