Account Management D....
Account Management Director-Remote
Posted on :
23-05-2024
Employer Active
1 Vacancy
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Job Description
Account Management Director
Location: Remote
Description:
Our client is a leader in AP Payments as a Service the leading embedded payments approach for businesstobusiness payments. The company simplifies the way businesses process and receive B2B payments by integrating electronic payments and cash flow improvement solutions directly into customers’ accounts payable and procurement software.
The company vision is a world in which finance leaders only have to decide “what” to pay Company’s software seamlessly handles the “how” and the “when”.
The company is growing revenue over 100% per year and is a leading disruptor in the B2B Payments and Fintech industry. The company has raised over $65m in investments.
As the Account Management Director you’ll play a key role in the Company’s growth and longterm success by driving the strategy and programs to support both business growth and customer experience. You will lead the customer experience across the organization while creating a persistent customerfirst mindset. You will also oversee the customer lifecycle ensuring positive a customer experience and effectively demonstrating the value proposition through the establishment and measurement of metrics for defining the relationship with customers and value to the business.
In this role you will advise and consult with clients at the senior management/executive level providing industry insight technology acumen knowledge of business processes and support /expertise to clients. As part of serving internal and external clients you should be comfortable with coordination across business units and maintaining client relationships.
Requirements:
Responsibilities:
What the Company offers:
Compensation: $145000 $185000 equity.
Location: Remote
Description:
Our client is a leader in AP Payments as a Service the leading embedded payments approach for businesstobusiness payments. The company simplifies the way businesses process and receive B2B payments by integrating electronic payments and cash flow improvement solutions directly into customers’ accounts payable and procurement software.
The company vision is a world in which finance leaders only have to decide “what” to pay Company’s software seamlessly handles the “how” and the “when”.
The company is growing revenue over 100% per year and is a leading disruptor in the B2B Payments and Fintech industry. The company has raised over $65m in investments.
As the Account Management Director you’ll play a key role in the Company’s growth and longterm success by driving the strategy and programs to support both business growth and customer experience. You will lead the customer experience across the organization while creating a persistent customerfirst mindset. You will also oversee the customer lifecycle ensuring positive a customer experience and effectively demonstrating the value proposition through the establishment and measurement of metrics for defining the relationship with customers and value to the business.
In this role you will advise and consult with clients at the senior management/executive level providing industry insight technology acumen knowledge of business processes and support /expertise to clients. As part of serving internal and external clients you should be comfortable with coordination across business units and maintaining client relationships.
Requirements:
- Ten (10) years of experience in one or more of the following areas: Finance Sales Operations Marketing and Customer Acquisition/Retention/Satisfaction.
- Five (5) years of experience leading a team and department in a related field.
- Provide oversight of the daytoday responsibilities of the account management team.
- Demonstrated ability to utilize various process improvement methodologies to create and enhance existing customer service and experiences.
- Demonstrated ability to influence and create consensus with all levels of employees and external customers.
- Excellent organizational analytical multitasking and time management skills.
- Ability to provide internal and external customers with courteous and professional experience.
- Proficiency in Microsoft Office Suite.
- Ability to work with a diverse workforce.
- Ability to analyze complex problems or situations and develop effective solutions
- Exceptional work ethic time management and organizational skills
- Ability to complete job responsibilities with minimal supervision
Responsibilities:
- Experience building and leading Account Management teams and creating processes and frameworks for scalability and growth
- Engage the organization in managing customer relationships revenue and profit
- Drive the organization to work together in providing great service but maintain a focus on revenue.
- Responsible for presenting and explaining Company portfolio communicating industry best practices and driving revenue targets
- Internally communicate customers/prospects business needs to the larger sales and operations team.
- Influences crosscompany agreement on how to deliver the greatest value to customers and drive revenue targets.
- Must have familiarity with implementing processes and reporting standards that create a culture of accountability.
- Create and improve processes for a standardized customer experience.
- Works with all internal Operations leaders to ensure buyin and support for all customer focused initiatives.
- viewpoint for all future Company strategic initiatives and decisions.
- Partner with Sales and Marketing to ensure customer objectives and seamless transition to Onboarding.
- The ideal candidate has experience meeting a revenue target for their customers portfolio.
- Culture: We are a humble clientfirst team that is focused on collaborative datadriven success.
- Speed: We move fast love new ideas and give you the opportunity to push your limits.
- Growth: We are expanding rapidly into new markets launching new services and creating a worldclass company
What the Company offers:
- The chance to work in a fastpaced startup environment with experienced industry leaders.
- An environment where you can dive deep into the latest technologies and make a real measurable impact.
- Employee Engagement – Quarterly virtual team building activities and monthly team lunches.
- Competitive salary and stock options
- Medical dental and vision
- Unlimited Vacation Policy
Compensation: $145000 $185000 equity.
Employment Type
Full Time
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