IT Support Specialist
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Job Description
We are in search of a highenergy and skilled IT Support Specialist to join the IT team of a wellestablished familyowned manufacturing group. With a strong track record of success and a significant market share the group is guided by deeprooted family values and culture. The new team member will be trusted to manage IT functions contributing to a motivated and loyal workforce.
Reports to: Information Technology Manager
Key Responsibilities:
- Offer onsite email and telephone support for endusers.
- Install configure and troubleshoot computer hardware and software.
- Provide functional support for enterprise applications.
- Manage user accounts in Active Directory and various company websites and applications.
- Diagnose and resolve network connectivity and VPN issues.
- Administer security measures antivirus software VPN applications and network support.
- Perform system updates and upgrades.
- Monitor and maintain photocopier and printer hardware and related services.
- Install operating systems patches updates and applications.
- Maintain accurate and current documentation.
- Escalate unresolved issues to higherlevel support personnel.
Requirements
Required Skills:
- Diploma or degree in a computerrelated field.
- Excellent verbal and written communication skills.
- Strong problem analysis and resolution abilities.
- Superior customer service skills.
- Ability to multitask and work efficiently in a fastpaced environment.
- Proficiency with desktop computer applications operating systems hardware and networking devices.
- Experience working in a Microsoftbased PC/server environment.
- Proficiency with Microsoft products (Office Outlook Exchange AD).
- Solid technical support experience with Windows 7/8/10/11 setup and configuration.
- Experience with printer and peripheral installation and driver setup.
- Comprehensive understanding of networking (WAN VPN LAN) routing protocols (DNS TCP/IP) and protocols (HTTP HTTPS).
- Basic computer programming skills.
- Knowledge of Microsoft Dynamics 365 Finance and Operations.
Benefits
Benefits
Join Our Team:
Step into a role that values innovation and commitment to quality providing you with the opportunity to significantly impact our companys internal culture and workforce satisfaction. If you are passionate about HR and payroll and are looking for a challenging yet rewarding career we encourage you to apply.
Technical Support Experience Microsoft Office Suite Active Directory Management Networking (WAN, VPN, LAN) Windows OS Configuration
Employment Type
Full Time
