TAC Engineer 02
TAC Engineer 02
Posted on :
23-05-2024
Employer Active
1 Vacancy
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Job Description
Responsibilities
- Assess nature of queries and provide technical support to corporate clients.
- Maintain and ensure cordial services for the clients.
- Ensure resolution of complaints within given and committed time.
- Help troubleshoot Network Access Layer issues related to CPE installed at customers end (router switches etc.).
- Respond to queries with regards to internet access technologies (i.e. DSL VSAT Fiber WiMAX GPON and RF).
- Initiate ticket for incident resolution in system and communicate to all stakeholders.
Requirements
- Bachelors in telecommunications electronics networking or computer science.
- CCNA certified will be preferred.
- Fresh Graduates or 12 years of experience required
- Good understanding of OSI Layer TCP/IP switching & routing.
- Knowledge and experience with Linux & VM.
- Network security exposure (basic level).
- Role requires rotation on 8 hours shift roster.
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Remote Work :
No
Employment Type
Full Time
Key Skills
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