Sr Solutions Engineer CA Service Desk

Responsibilities for Sr. Solutions Engineer CA Service Desk

• Assist with CA Service Desk CA knowledge Management CA CMDB Asset Management ITIL Virtualization integration for data center servers.
• Participate in the development testing and implementation of disaster recovery procedures for critical data center systems
• Evaluate analyze and audit production systems processes and server equipment
• Enable IT Customer Support Self Service for CA Service Desk
• Work with business users to identify and refine business requirements and workflows for add/changes/moves of data center equipment
• Develop systems integrations and process automation fully utilizing the platforms workflow capabilities

Qualifications for Sr. Solution Engineer CA Service Desk

• Experience in implementing ITIL processes related to Data Center environment.
• Should have extensive hands on experience with CAs CMDB tool
• Should have extensive hands on experience with CAs Service Desk tool.
• Experience in implementing Asset Management lifecycle.
• Have skills and expertise with scripting; specifically Perl script
• Through understanding of the SNMP; OID definitions and Traps
• Understanding of IT Business Service Management
• Have experience working as technical analyst with CA Spectrum Respond to ongoing service requests and management inquiries by vendor issued cellular device/smartphone

4 Reasons to Join Volitiion IIT Inc.: 1. Our Commitment to You We offer competitive pay multiyear projects and a list of exciting clients. 2. WorkLife Balance We work hard; we work smart and have quality time for family and life. 3. Our Mantra We treat our consultants the way we want to be treated: with integrity professionalism and trust. 4. Career Development We help you meet your career goals and continuously support your efforts to build your skillset. Check out our Referral Program! Volitiion IIT Inc will pay you up to $1000 for every qualified professional that you refer and we place. If you see a position posted by Volitiion IIT Inc. and know the perfect person for the job please send us your referral. Volitiion IIT Inc. is an Equal Opportunity/Affirmative Action Employer.