Help Desk Analyst
Posted on :
22-05-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
22-05-2024
Job Description
Role: Help Desk Analyst
Location: Remote
Duration: Long term
Location: Remote
Duration: Long term
NOTE: **MUST have ability to operate in shifts outside standard working hours. Night shift during the week: 8 PM to 5 AM
Qualifications/ required skills:
High school diploma or GED
4 years of customer service call center and/or technical support experience
Perform initial support and analysis to understand classification and issue.
Demonstrated ability to solve problems to resolution.
Excellent written and verbal communication skills.
Create and assign incidents in ServiceNow to associated assignment groups based on the nature of the issue
Call Triage and incident creation experience.
Ability to effectively prioritize and multitask in a fastpaced environment
Previous ServiceNow experience is required.
Able to diagnose and troubleshoot issues in the system.
Basic MS Office skills (Word Excel Outlook)
Previous ServiceNow experience is required. .
Must read write and speak English.
High school diploma or GED
4 years of customer service call center and/or technical support experience
Perform initial support and analysis to understand classification and issue.
Demonstrated ability to solve problems to resolution.
Excellent written and verbal communication skills.
Create and assign incidents in ServiceNow to associated assignment groups based on the nature of the issue
Call Triage and incident creation experience.
Ability to effectively prioritize and multitask in a fastpaced environment
Previous ServiceNow experience is required.
Able to diagnose and troubleshoot issues in the system.
Basic MS Office skills (Word Excel Outlook)
Previous ServiceNow experience is required. .
Must read write and speak English.
Employment Type
Remote
Company Industry
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
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