Business Analyst

Tasks

Function :

• Solves issues in his business domain when escalated by Level 1 support
• Ensures resolution is tracked in the ticketing tool
• Formalizes resolution procedures so that the Level 1 team can solve recurring issues in a continuous improvement mindset
• Raises unsolved issues to Level 3 track and followup their resolution internally or with external partners
• Ensures documentation is uptodate
• Test and validate business applications
• Business analysis of operational requirements
• Train users on specific softwares
• Participates to business application evolutions and projects

Requirements

Profile :

• Degree in IS Science
• Minimum 3 years of experience in a similar position
• Pragmatic analytical and problem solving skills
• A strong team player able to work with other teams members also with external providers to communicate with technical and nontechnical stakeholders
• Curious and creative autonomous and dynamic
• Be a driver for change and innovation support continuous improvement by investigating alternatives and technologies
• Fluent in French or English. German is an asset.
• SQL knowledge is a plus
• Ability to think out of the box
• Some travels around Europe may be required from time to time.

Additional information :

• Start date : ASAP
• Contract : permanent contract
• Location : South of Luxembourg (Rodange)