Housing Apprentice - Eldon Housing

Eldon Housing:

We are an established provider of supported housing for older people in Croydon and are registered as a Charity under the Cooperative & Community Benefit Societies Act 2014. We have seven sheltered housing Schemes within the Borough and two in West Sussex.

Our vision is to enhance lives by bringing people and communities together and we pride ourselves on being Passionate Professional and Caring.

Job Summary:

• To undertake an apprenticeship in housing management within a social housing setting.
  
• To undertake Level 2 Diploma in Housing and Property Management.
  
• To gain knowledge and skills through supporting the Senior Housing Officer with:
  
• providing a highly responsive and professional housing management service to all the Association s tenants
  
• ensuring effective income maximisation through good management of voids lettings and arrears management.
  

Duties:

• To undertake Level 2 Diploma in Housing and Property Management.
  
• To be guided by and learn from the Supported Housing Officer Welfare and Support Officer and Head of Housing Care and Support.
  
• Provide office administrative support for Housing Management functions.
  
• Answering telephone & dealing with general tenant enquiries and new applicant enquiries.
  
• Taking notes at relevant meetings if required e.g. lettings panel hardship fund panel meetings with other agencies Tenant Meetings.
  
• Updating tenant records with new information documents communications received ensuring compliance with GDPR regulations.
  
• Inputting accurate data and information onto the Housing Management system.
  
• Updating external systems to advertise voids.
  
• Making up tenancy packs housing enquiry packs and assisting the Senior Housing Officer with all communications out to tenants e.g. rent review letters quarterly statements.
  
• Arranging collection or delivery of landlord post received to the Bardsley Court office.
  
• Managing inventory & ordering of office supplies to ensure smooth office operations e.g. printer inks office stationery.
  
• Any other ad hoc administrative duties required.
  
• Supporting Senior Housing Officer and Welfare and Support Officer as required.
  
• Providing an excellent and responsive service to tenants.
  

Best Practise:

• Work to promote the Association and ensure that its reputation is enhanced.
  
• Work within the Associations Equality and Diversity Policy and ensure implementation of the same.
  
• Be always aware of Health and Safety requirements ensuring compliance.
  
• Respect confidentiality in relation to information shared by tenants and work in line with the requirements of GDPR.
  

Essential Qualifications and Experience

• Willingness to travel across the London Borough of Croydon and to Eldon s Housing sites in West Sussex (travel costs additional to home to base will paid).
  
• Good IT skills including Microsoft Office.
  
• Demonstrates sensitivity respect and consideration.
  

What Apprenticeship Training will you Receive

The successful applicant will complete and obtain a Level 2 Housing and Property Management Assistant Qualification through Learning Curve Group.

You will be taught through:

46 Weekly 121 Sessions with your tutor

6 weekly hours of Off The Job Training

The course is a 12 months programme

More info can be found here Housing and Property Management Assistant Apprenticeship (learningcurvegroup.co.uk)

Next Steps

If this sounds like the perfect role for you submit an application! Once we receive your CV one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team which will be booked in around your schedule followed by a more formal employer interview if shortlisted.

Eligibility Criteria

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.

Job Types: Fulltime Apprenticeship

Pay: From 19000 per year rising to 20000

Schedule:

8 hour shift

Monday to Friday

Work Location: In person