Senior Specialist Market Research - Ooredoo

Ooredoo is an organisation on the move. Thanks to our dedicated employees we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world .

We are a dynamic global telecommunications player operating in 17 countries across the Middle East North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait we employ approximately 1000 talented people all of whom are driving Ooredoo to be the number one choice for worldclass communications services in Kuwait. In the face of intensifying competition increasingly sophisticated technology and rising customer expectations nothing is more important to our success than our team and its a team that you can be part of.

Ooredoos future is bright and you can be part of our ongoing success.

Assist in executing market research studies quality checking and maintaining competitive intelligence keeping in mind the changing user/ market needs and future requirements.

In addition to performing Quality checks for all research studies and support to competition tracking / dealer visits media monitoring and invoice/payment tracking for research and report procurements.

Translating all the research Questionnaire / Data from English to Arabic and Vice versa.

• Responsibility for supporting the execution of assigned research studies including ongoing tracking studies like Customer Satisfaction Campaign Evaluation Brand Health tracking Segmentation and Mystery shopping studies.

• Ensure strict quality control measures for all the projects. Perform Quality checking for research studies (CSR Voice CSR Data Ad Tracking Brand Tracking Mystery Shopping and Ad hoc Research).

• Conduct editing attending call backs at vendor premises making outbound calls for internal call backs attending of Arabic & English briefing and pilots / mock interviews attending focus groups maintaining/checking weekly status report for fieldwork translation data entry and review of Arabic questionnaire.

• Help in raising the RFP and completing technical evaluation of the proposals received and suggest the best suited vendor. Coordinate the Purchase request/Purchase Order issue

• Assist in developing and translating the research instruments including questionnaires/Discussion guides.

• Help in tracking payables and reviewing invoices ensuring timely payment and rectifying discrepancies. Tracking of research invoices and payments against budget.

• Maintain good relationship with external vendors and user departments.

• Support to competition tracking / dealer visits media monitoring and invoice/payment tracking for research and report procurements.

• Track and maintain up to date information of competition offers & promotions via different channels of Ooredoo and competition (branches dealers sub dealers exhibitions & fair call centre website and media).

• Assist maintaining up to date information on different areas including key competition activities products/promotions in the market Kuwait demographics information Macroeconomic parameters.

• Contribute in generation of daily alerts weekly monthly market summary reports on competition campaigns advertisements and packages.

• Ensure that all competition tracking related reports are archived in easily retrievable way in agreed formats.

• Help liaise with P&L user departments and telecom report providers for procurement of reports ensuring purchase process compliance.

• Proactively take responsibility for selfimprovement by staying wellinformed of developments knowledge and innovations in relevant field of expertise.

• Contribute to the Research Team plans through attendance of regular team meetings the preparation of a weekly status report and attendance at team events.

• Other duties as directed by Research Manager and other superiors.

• Bachelors degree in Business Research Marketing Strategy or related discipline and appropriate registration with a recognised professional institute.

• 3 4 years of experience in Market Research / Market Analysis.

• Good English and Arabic communication (written and spoken) skills.

• Should be able to work on MS excel MS word and PowerPoint.

• Good Analytical and Numerical skills.

• Good interpersonal communication skills.

• Ability to organize time and meet deadlines Good Analytical and Numerical skills.

• Good interpersonal communication skills.

• Ability to organize time and meet deadlines.