Customer Success Manager - German speaking fmd

About Prewave

Do you want to be part of one of the fastestgrowing AI companies in Supply Chain Risk Management

At Prewave we are dedicated to unlocking an unprecedented level of efficiency transparency and resilience in the supply chain for our customers. We pioneer supply chain risk management with our AIpowered solutions analysing traditional and social media in 50 languages and predicting risks and disruptions all over the world. We help our clients to achieve a sustainable supply chain and to prevent any setbacks.

We are already trusted partners of AbInBev BMW Krcher PwC Porsche and many more. With the increasing importance and attention to supply chain due diligence in Europe we grow every day and so does our team!

We are looking for a Germanspeaking Customer Success Manager to join us on this exciting journey!

Your mission

As our Customer Success Manager at Prewave you will

• Take over clients from sales to take them through the onboarding process for a smooth implementation
• Accompany our clients through their ProofofConcept projects and make sure they have a positive and successful experience with Prewave
• Help to create an exceptional customer experience with the Prewave product by training users sharing best practices and optimising customer use to their needs
• Present the capabilities of our product to clients thus creating the potential to upsell and grow our bottom line
• Communicate with our clients understand their requirements set up project plans and present results
• Represent the customers best interest in the company communicate their inputs with the technical team and help to improve our product to reflect customer needs
• Keep the overview over several projects at a time monitor their progress and make sure deadlines are met
• Work crossplatforms to manage our customer data keep it consolidated and uptodate

Your profile

Must haves

• 2 years of experience in a customerfacing role
• Techsavviness and ability to work with various technologies and online platforms
• Familiarity or willingness to work in a highpaced startup environment
• Initial experience with project management
• Very good Excel skills
• Valid work permit for Austria
• Fluent English and German skills

Bonus points for

• Completed higher education (HAK HTL Bachelors Degree or equivalent)
• Previous experience in technical industry/environment
• Previous experience or exposure to supply chain environment
• Previous experience in procurement industry/environment

What we offer you

• An extensive compensation package
  We are offering an attractive compensation package that consists of a base salary and a performancebased bonus. The minimum OTE (ontargetearning) which is the projected salary (base bonus) for this role is EUR 42.000 gross a year. The actual compensation package is based on your qualifications and experience.
• A dynamic team in an open and inclusive work atmosphere
  As part of our ongoing commitment to a diverse equitable and inclusive workplace were dedicated to building teams with a wide variety of backgrounds identities and experiences.
• Various opportunities to develop your career within the company
  We are committed to building our team spirit based on mutual respect and support. We help each other achieve personal and shared goals.
• Opportunity to be part of a highly innovative Austrian tech startup
  We blaze the trail in our field and we strive to help large firms ensure ethical and sustainable practices throughout their entire supplychain processes.
• A familyfriendly environment
  We offer flexible working hours and homeoffice possibilities to support a healthy worklife balance.